Kotbagi Hospital - General hospital in Pune - Pune, India

Worst Hospital, I went there for my headaches and just told it might be because of Vit deficiencies, and the doctor agreed without even checking. A good doctor would not have listened to patient fully and would have checked all signs of symptoms, as for me I had postural headaches not vit . They don't examine the patient properly and are only hungry for money . Also while collecting blood they had to insert syringes 3 times and failed which shows they are not experts.

There is no complaint regarding the treatment however the way this hospital is being managed is pathetic. They don't have any fixed charges for particular things - like the first time I went into OPD they charged me 500 then after that they said the OPD charges are 600 now and + there is a 500 registration charges. They'll charge you whatever amount they feel like at that very point of time. The same thing happened when I admitted my grandpa and grandma, during my grandpa's admission they did not charge any security deposit but when I took my grandma for admitting they asked 5000 security deposit. The most shocking part was that they said they only accept cash or UPI payments. I was paying through UPI and my daily limit was exceeded so requested them to accept payment by card. They denied that they do not have card mechine. When we started fighting that we can't pay if you do not have card machine they took out their card machine!!! ...and swiped my card. What a nonsense hospital.

This is GHS under ruby hospital not kotbagi hospital anymore. And my experience was worst for this hospital. I will not give zero also,They are sitting here to exploite people. There charges are always different and doctors are also cheaters. The doctors don't look like doctors. They don't care what you are going through but just want to do what they want. Without asking me they took my fathers blood thrice and dint even informed that his reports are good.when i shouted on them they started informing me.Never take your loved ones to this hospital.

As a patient at the hospital, I must say that I was impressed by the level of hospitality that I received during my stay. The hospital staff went above and beyond to ensure that I was comfortable and had everything I needed to make my recovery as smooth as possible. I would highly recommend this hospital to anyone in need of medical care. The level of hospitality and care that I received was truly exceptional, and it made a big difference in my recovery. Thank you to all of the staff at the hospital for your hard work and dedication to your patients.

One of the worst Hospital. They don't have any equipment. They ask you to go out get your check up done and then get admitted. Never get your loved ones here. You will suffer like hell. Better take to some different hospital.

The hospital staff is good. Sometimes they have a crunch of nurses. But the treatment given is affordable and good. The behaviour of the brothers and sisters is kind and Curteous. They take good care of the patients. They do have to be called again and again for help specially during night.

Was admitted last month after contracting Covid-19 and was feeling breathing difficulty. The main consultant doctor was a pulmonologist, and his treatment appeared reasonable. However, faced multiple problems, which are serious and never expected. 1) For many of the days, junior doctor accompanying the senior doctor appear not to update my File for the changes of medicine suggested by the senior consultant. One day I raised an issue of mild breathing difficulty while lying down on bed in the night. The senior doctor suggested nebulisation and doubling the steroid dose. However, only after 2 days the nurses realised that and asked me for nebulisation, and asked for giving me extra steroid dose in the night. By these 2 days, my problems had vanished, and I simply refused the extra doses. The next day I mentioned to the senior doctor of taking a single steroid dose and lack of need of nebulisation. He agreed, but I found the nurses kept on bothering me for the next few days that my file mentions the extra doses. It was surprising to see that the senior doctor's suggestion are not acted seriously by the accompanying junior doctor. 2) In a couple of cases, I found even the nurses also not to follow what is written on the file, and rather go by memory of what medicine they gave yesterday to me. These are serious issues, and could endanger one's life. I had to remain careful and check with the nurses every time what they were administering. 3) Another serious issue I found that the nurses are adapted to fill up the patient file with numbers often without actually carrying out measurements. For example, out of more than one week of my stay, my blood pressure was measured only once. However, I checked in my file that there were several entries of B.P. over these days, most of which were false readings. 4) The hospital do not appear to bother about patient safety. I was staying in a semi-private room, and the other patient in the room was diabetic. For 2 consecutive days the nurses mentioned that they have no supply of Glucometer strips, and they cannot measure his blood sugar level, no insulin will be given. Anyone with a bit of knowledge in medicine would know that for a hospitalised diabetic patient, maintaining correct blood sugar level is extremely important. Otherwise, in case of excessive blood sugar, the person could have delayed recovery from disease, infections and damage to internal organs. On the 3rd day, when that person's blood sugar level was measured, it was above 400. 5) High cost and lack of transparency: When I was admitted, I asked for the room charge. The receptionist said I will be told later. This was never told before my release. They are charging Rs. 4000/- for a semi private room including nursing, which is the same with high end hospitals as capped by the government. However, the size of the room and facilities provided are very mediocre. I was charged for all the medicines as was in my case file, many of which were not administered (see above). Without using Oxygen and Remdesivir my overall per day cost was more than Rs. 10,000/-. I felt that some of the resident doctors and nurses are quite good, but there is a lack of check and balance, which a reasonable hospital management need to ensure. Management is supposed to ensure that random checks are made to figure out any false entry in the case file, talk to patients at least once after their admission to check if there are grievances, which was completely missing. In short, being admitted there was better than being at home for recovery from Covid-19, but, compilcations can arise due to lack of professionalism in their work culture.

Pathetic service. My mother & me were found Covid-19 positive so I wanted to take a consultation from Kotbagi Hospital for both of us. We were told to come in the morning at 7AM next day. When we reached at hospital they said the doctor was not available and we were told to wait. We had to wait for two hours for a person to attend us. The person who attended us, checked our oxygen levels only and suggested us to get HRCT scans and for the same he was insisting us to use their ambulance for travelling to the scan center which was just 2kms away, which we reluctantly agreed. After lots of waiting, the ambulance was not available, so the person suggested us to go get it done by ourselves. For this 'Consultation', I was asked to pay Rs. 3500 as OPD charges. No consultation was provided and for which I was charged this exorbitant amount. The staff was overwhelmed but this is sheer loot. Me and my family have taken treatment from this hospital in past but it is not recommended at all unless it is an emergency case.