I would like to pen down my experience here,
I had ordered a Versace watch, I got a confirmation of watch not being available after 1 month. I was very mad and really hard on their team. They showed me the options, I chose one and finally I have received it. I am super happy about the product I have received. And will definitely purchase more.
AMAZING!! I have been a regular shopper with Haute24. This online store has been favourite place to shop all my Italian brands. They provide the best prices as they get it from Bicester Village and la valley. Earlier I used to travel just to shop and now I travel carefree as I can shop sitting at home. yeah it comes late but I think its worth waiting. and yes earlier customer care was an issue but now I can see the change, getting replies on the website too.
Worst service they have. I ordered 6 products on July 4th (order I'd 9238) for which they told that they will ship all products within 2 months. It's been 5 months I have received only 3 products. They don't respond to mails, WhatsApp, maximum of their phone nos are switched off or not available. Me and my wife have been continuously trying to reach them and after knocking them for months they send You the wrong product which is much cheaper and of poor quality than what you have ordered. Again after this no one will respond to you. I have been reading reviews recently and I think maximum people are being fooled in this way only. I would urge everyone to come together and file a legal suit against them to teach them a lesson and stop them from fooling other people.
I had ordered a Marc jacobs snapshot bag in white . The order got delayed a little but Gargee who is their customer service rep based in Delhi gave me honest updates and helped me. After trying a lot the bag was still stuck in Mumbai so she sent me options that are available in Delhi , I choose one the very next day got a delivery from their person . I loved the bag and it was worth the wait
Hello,
I had placed an order in Aug and is didn't reach on time, I got scared when I saw the reviews and called the team multiple times. I got more worried. But then I had texted on the Instagram, I went to there studio in Delhi and I met them. My issue they have resolved. And now I am happy and also can trust these people. Things are getting delayed but now I know it's not a scam, they are legit.
Someone suggested me this website to collect things for my sisters trousseau. I got to experience live shopping with them. Ashwini showed me things on a video call, I booked it on the call itself. And the best part is I have received the products. My sister is super happy. He in-laws are happy too with the gifts. I think on every occasion our family will only buy from them.
My recent purchase was a first from Haute24 was a Kate Spade handbag. I was a little skeptical at first but the entire process was quite smooth. As I was a first time customer, their customer support Ganesh explained their process and cleared my doubts. I am extremely happy and satisfied with their service. Authentic product at discounted prices directly at my doorstep. Have already placed another order! Will surely recommend this website.
I have not received the product that I ordered over 3months ago. Nobody in the customer care department responds to any message or emails. I am planning to reach out to authorities as it is apparent that I am not the only one facing this harassment. Please do not waste your money, time and energy on this website.
