UGG World Trade Center - Shoe store in New York - 185 Greenwich St Ste Ll2060, USA

Terrible customer service, practically had to get my own size from the stockroom myself. Avoid at all costs and just shop elsewhere or shop online. Staff were more interested in talking to each other than helping customers, was not acknowledged at all while in the store. Terrible place

Before venturing out to the store, I like to verify they actually have what I'm buying in-stock. Especially since it's not in-stock online. I have called the store number repeatedly and it goes to someone's cellphone voicemail where the mailbox is always full. Terrible customer service UGG. You should keep up-to-date on your stores and maybe do random checks to make sure they are living up to the brand name. It would really not make sense to go all the way to this store and find they don't have it.

Had a horrible experience with a worker, Isa, I had asked for a pair of shoes and he completely forgot about me. Then I found him having a full blown conversation with another customer. I felt baffled and disrespectful. I ended up leaving and ordering online. Try to avoid him!!

Boots 👢 to guarantee warm feet during winter. The robes, blankets and pajamas are so soft and velvety.

Very bad experience. The staff are incompetent and unpleasant. They don't care about customers, they don't know the colours or the models of they sell and better they tried to sell me a pair in a different colour and with a stain.

I shopped online, so I had to pick up them at the store. They asked me for ID and the email to confirm. Customer service was very proactive and servicial.

The store located in the WTC Occulus(?). It was a quiet day. The store was extremely neat. I loved the sofa to try on the shoes. No one was overly friendly or pushy. I love my slippers

The service was really bad! I do not know WHATS WRONG WITH HER!!! Of course I know the color is different between the brown and black! I just want to try the color tho! So I went to the shop and checked it! Furthermore, I can order the boots on line! Do not need her help!