The Pensacola Beach Resort - Hotel in Pensacola Beach - 165 Fort Pickens Rd, USA

The location was great, but that's about it. We didn't receive housekeeping service at all during our 5-day stay. We only got fresh towels and no actual cleaning was done. There was so much sand in my room that it was ankle deep. It's not a great environment for kids, although the pool was decent. Overall, considering the price we paid, it was not worth it.

This hotel was great for a large group! We had a balcony room, which was wonderful to sit outside and listen to the waves. The pool is nice (does need an outdoor shower, the water is grimy in the afternoon…). Outdoor bar and food is very good. Beach access is superb. The walkway doesn’t get too hot in the sun, so you can walk with bare feet if needed.

, we arrived on August 14 when we got up on the 16th floor 1606C the door was filthy, The code would not let us in so they sent us another code. We had to push on the door to get in the door had to be shut hard to get it locked. II my family and I should have never walked in to something that disgusting we had blood on pillows. the two blue sofas in the living room., When you sat back on the sofa you went into the back you fell through in the back part of the sofa,. the little sofa bed in the master bedroom, the mattress stuck my granddaughter when she went to get in there to go to bed, it was an old mattress with springs in it, clean her knee and put a Band-Aid on it .The floors were filthy our grandchildren, the younger ones we had to keep their shoes on if not, the feet were blackThe main balcony had storm shutters, laying all over and wire sticking out from the side of the wall was unbelievable. A grand children were trying to pull on them, and it was very hard to stop and we had to put them inside. It’s ridiculous .the same way in the laundry room that was next to the kids bedroom the electrical wire box was open and I’m telling you it was disgusting. That was a major fire hazard..the garbage disposal back up clogged up we had to plunger it. Several times in the sink would stop and get clogged and there were other many things that did not take pictures. They did send a message asking how things were I gave them two thumbs down. Too many things were wrong. I’m asking for a refund and I do apologize for any miss writing. I do not recommend anyone to stay in this condo, the Martin family

Room was comfortable, air conditioning work very well. The beds were very comfortable although a bit high. Plenty of hot water for showers after the beach. Pool towel are available & you can take the towels to the beach. We brought our own umbrella & chairs, but they have them available to rent. There is not a lifeguard on this breach. We enjoyed our weekend here. Would go again.

Perfect stay, can't wait to come back. We enjoyed the cleanliness and location. The section of beach in front of the resort is never crowded as there isn't an adjacent public access. The staff was all friendly. The food and service at the main restaurant windrose was very good, and I don't just mean good for hotel food. Look forward to coming back in October. For the 3 star reviewer complaining about the incidental deposit: have you ever stayed in hotels before? I mean come on you have to be kidding.

We absolutely loved our stay here! The rooms are beautiful and the beds are so comfy. Staff is amazing. A super amazing surprise there was a henna artist in the lobby - Henna Kat and she did a beautiful henna piece on my hand. I love that they have fun attractions come to their hotel. Really makes the vibes better and more welcoming. We really enjoyed our stay!

The stay was wonderful. However I was NEVER told of a $50 a day charge extra when making my reservation. When I checked in the young girl said your total is( I don't have exact a little over $900. She precedes to say by the way I am adding $50 a day for incidents or room charges. We made DONE. Now the total showed at check out was over $1100 and I'm being told oh no you won't get that back. I do not take flat out lying kindly. Then when I called to see when my $50 a day would be refunded I was told. No the charge is what it is the $50 just dropped off at check out. If you look at the $900 charge in the beginning and deduct $150 for $50 a day it comes up exactly what it showed at check in. I was calling to make another reservation but charges should ALWAYS BE UP FRONT. I can't express my disappointment. Mellisa Davis

Great location, great customer service, rooms and resort, beach really clean. Heated Pool temperature was perfect. All staff members made sure you had what you needed and answered any questions had. Reclamation on restaurant's, activities, etc. Especially thanks to Scott G for all the help and directions . Scott not only took care of me. But always and also takes care of all other guest to provide top notice service. Thanks again Scott and Staff for a wonderful stay and experience.