Starbucks - Coffee shop in Brea - 525 Valencia Ave, USA

This morning we ordered a hot green tea a latter, two cheese Danishes, and a blueberry scone. We’ve been waiting for 25 minutes to get the order, except the tee. After we ate the two cheese Danishes and drank the latte, I came to a girl to ask where was my tea. She said soon, and we’ve waited for 10 more minutes. Then I came to a guy near the pick-up point, the one with the long curly hair and a hat on his head. I said “hello” and “hi” to him FOUR times before he paid attention to me. I asked for my tea and he said that he would check it in the system. Then he slowly went to the computer showing me that he didn’t even care. Only then I got my tea. Hello, guys, if you hate your job then quit! And I paid the tips to you!!! Never again for this service. Never!

I wanna give a shout out to Les!!! I was having a busy, draning day at work to the point that I did not know what exactly I wanted to drink. And when my turn came, I opened up and told Les that I'm not sure if I wanted a pink drink or hot chocolate. She was the kindest and asked if I wanted a hot or a cold drink and I said hot, and was going with my mind to hot chocolate it is then. But Les was so creative to warm up the pink drink with a scoop of mocha which made me so happy and it turned out great!! It was exactly what I was craving! Les is very creative, she made my day :) Thank you so much Les!!!

A typical Starbucks with a relaxing environment to enjoy your coffee. A rather smaller indoor dining area with fewer seats than other locations. There is a small out door setting with a couple of tables. This location mostly serves drive through customers. If you are looking for a late night coffee fix, look elsewhere. This location closes earlier than those shops you can find in busier areas.

To the employees that were working 04:42pm Nov 3rd 2023, if you hate your job then why work here? You’re lucky I didn’t say anything after you guys sat there ignoring me at the register for 10 minutes while you were in the corner snickering at whatever. If you hate your life then say that, complained I wanted an ice water and a sandwich with a cookie instead of an “actual drink” not everyone wants a cup full of liquid sugar.

Coffee had bad creme in it. Rarely get good service here. Starbucks or the baristas do not care about quality. Serving bad creme is likely to get someone sick. Only come here when someone gives me a gift card and still never feel like its worth it.

Put my order in at about 5:05 am and drove to pick it up, I know they open at 5 but everyone seemed half awake and in no hurry at all, had to wait and I saw no urgency, a women who was there before me was still waiting when I left. The staff that use to open at 4:30 was much much better than these a sleep zombies

Was there an hour after they opened and doors were still locked and drive through was closed. Once I waited to be let inside they were extremely rude and took nearly a half hour to get my food. 100% not worth stopping. Worst Starbucks experience.

I asked for a drink carrier, due to having a bunch of work stuff to carry along with mine and my bosses drinks, and they had to ask their manager just to give me one. So the GM comes out and says there are NO carriers available, but then proceeds to say theyre only for drive through and delivery orders and she won't give me one. So I offered to pay for the carrier, to which she brings out this tiny flimsy little one, saying that's all she's going to give me and "good luck, it won't be very helpful". What kind of customer service is that? I can pay unreasonable prices for 2 small cups of coffee, but I can't get a carrier to make it easier to carry along with my other things? Lol. Okay Starbucks, this is why The Coffee Bean is way superior.