Shoe Dept. Encore - Shoe store in Waterbury - Brass Mill Ctr, 495 Union St #1180, USA

Hit or miss hood shoe store with workers looking like they just woke up in their cookie monster pajamas, put some dirty flip flops on, pulled their pajama bottoms down.. just, enough, and went to work to hit on every girl they see. Place was filthy, lots of shoes and boxes all over the floor, but whatever. I was there less than 10 minutes

I purchased a pair of shoes on Sunday today is Tuesday one of the seams in the top part of the sneaker ripped. I just called the store and asked if they would exchange just the shoe that ripped but they say since I've won the shoe for one day that I cannot exchange it and they would not refund them. I will never shop here again

Great customer service! Loved the layout. Only thing that bothered me was there was not enough of my size in the vast selection of shoes to choose from. I where a 13 or 13 wide so I get it but there were 2 other pairs I wanted to buy and couldn't because of the size absence. I settled for1 pair of sneakres and 1 sock.

This place was very tidy, the staff provide excellent service. Once I found my shoes, the staff assisted me to find the others. I got myself 3 pairs, while my fiance got two pairs. The price was really great. Finally, everyone in the store was masking it! love here!

GREAT styles! Only place to go for driving mocs! Even better prices! 😍 #brasscityroyal

I went in the Waterbury Connecticut store today. I had to call the police due to 1 of the associates swearing, threatening and lunging at me. She subsequently lied to security but the associate that claimed to be the manager confirmed to security that he had to hold her back. The guy saying he was the manager and the girl threatening me refused to give their names. I was told none of my business. Absolutely horrible customer service. I contacted the corporate office and filed a complaint. Also following up on my police complaint. No excuse for such horrendous behavior and threats. Never going back to that store. Would give 0 stars if I could.

Kind of upsetting that the store is actually really good, but the employees make it a horrible shopping experience for me. Honestly makes me never want to shop in store. The employees always have an attitude and always give me a hard time when I need help finding something.

They have a very poor customer service. as I walk through the door no one seems to care or ask if I needed help, I pass by the customer service desk and went to the back of the store were the work boots at, as I look and try work boots on one came by to ask or see how I was doing. I was there for 15 to 20 minutes and then I when back to the front desk to ask for help and 3 girls was there. I stop helf way and said can someone please help me with the work boots and they look at each other few seconds past and then one of them said what you want, I said I need the left foot boots to try on. She over and get me the boots from the storage. I tried them on and I like it went to the front pay for them and left the store and I am never going back there again.