New Victorian Inn & Suites - Hotel in Sioux City - 3101 Singing Hills Blvd, USA

Staff was super sweet however I booked online and when I got there they refused to rent me a room because I was local. They don't rent rooms to anyone that is local. No where in the website was that expressed. Not a big deal due to the fact that I wanted to stay where there was a pool. I'm leaving this review so others will know they will NOT rent to anyone local or within, I want to say 40 mile radius but that # could be wrong. The staff was super nice about it and the hotel seemed very nice for the price however I didn't see the rooms.

Positive: Very clean smelling. Sheets were clean, crisp and totally white. No stains. Hotel staff check in and out very friendly and helpful. Negative: There was small amount of mold above shower, air condioner was loud and probably needs to be fixed as it did not run all the time.

The location itself is not bad. It’s right by Walmart and places to eat. The rooms are clean but not modern. What I am leaving a one star for is the service. The service has been horrible. We have not been treated with respect. I checked in the first night and decided to stay and give the hotel a chance even though I was thrown off by it right away. We booked through a third party. The morning after, we went to get breakfast and was not impressed. We went to the front desk expressing my concerns and simply asked if we could get a refund because I was not interested in spending the rest of the nights there. I was not given a refund, so I gave the room to my brother and took my stuff out. The staff went into the room and noticed our stuff was not in it so they checked us out without us knowing. I still have one night left. The hotel got the cops involved and in fact is putting trespassing ticket (idk if that’s how you word it) on us. If you’re looking for a hotel with great customer service, this hotel is not the place for you.

So, I wouldn’t come here, to be honest. The breakfast was mediocre at best. Staff refused to help us. The pool is closed due to COVID—don’t ask me why. The rooms smell like old smoke. The TVs are old. The bed is comfy, though.

live cockroach inside a room… yikes! also the rooms are so loud it’s unbearable. you can hear literally everything, from moving in the bed to people showering upstairs. there’s random ac blasting at night. the beds make you feel like you’re suffocating due to how soft they are. if you have back problems be careful! the staff were nice though.

NO POOL they completely closed it according to front desk. We Booked because it said pool 24 hours. Tv only had a few channels that worked-reason for lower stars. The rest of hotel is nice ac worked, clean room had vending machines the front office lady was nice. Close to everything the location couldn’t be any better.

Very nice and clean rooms. Breakfast is 5am to 10pm!!! Large king beds and big TV. Nice bathrooms with toiletries. However, they've closed the pool to make a larger Breakfast room. People didn't use it enough unfortunately. But a great Breakfast and lovely stay, kind staff. Scooters coffee and KFC are right next door walkable distance.

Clean room, but hallway carpet needed a vacuum. If on the back the train noise will wake you. Breakfast is really bad. Biscuits cold and hard as a hockey puck. Would not recommend.