New Balance - Shoe store in Pasadena - 270 S Arroyo Pkwy, USA

I bought some nice sneakers here. The total was about $171.00. Not cheap, but I will have the sneakers for many years. They did offer some larger sizes such as 15, which I needed. Overall a successful shopping trip.

My 1st time buying a pair of new balance. The workers were so helpful, the selection was so fire I was in disbelief. After finding the right shoe for me (2002r) I was informed for a 40% discount for Veterans...boy oh boy, shoes went from 149.99 to 89.99 I had to double back and get 2 pair. I was instantly mad at the Air Max 1s i had on that day. Refined Future pack, or Protection Pack. Either way, New Balance has got a new customer.

Massive space, few sales people to help. Stock seems to be limited. Better come check your size here first and then order online. Ample parking.

Mixed feelings about this one. I generally love New Balance shoes and I was positively surprised by their in-store technology to measure your feet for any imbalances but their customer service was hit or miss. The person helping us was way too aggressive in trying to upsell us the most expensive things and to add on extras like soles etc. We went their for their black friday discounts but he was trying so hard to upsell us on the shoes without discount and he kept trying to change his story and excuses as to why we should get the expensive non-discounted ones. When we decided to buy the cheaper one he was not happy at all and his attitude completely changed. Didn’t even say “thank you” or “have a good one” once we completed the sale.

First off, I want to thank Filip for the fantastic enthusiasm & understanding of all the products. This location has ample parking with a spotless interior. Unfortunately the shoes I was looking for are not carried here, but all of the questions I had were accurately answered.

Bought a pair of new balance and they are great. Wanted to leave a review because of my experience in the store with another customer. An elderly woman who I’ll nicely say was a bit difficult was also looking to purchase shoes. Jonathan was the most polite and patient person with her. Helping her look at them online, try them on, make her purchase and much more. He even helped walk her to her car. He could have chosen to match her attitude and instead he chose to be kind. I’m not sure how he did it but I’m grateful for people like him.

Excellent customer service by Dante. Helped scan my girlfriend’s feet for custom soles for her work shoes. He also explained a lot about the new shirt drops.

Great place to get shoes and insoles to support your feet. My wife just had a diagnose of neuroma condition. The doctor recommended to come to this store for an insole and a shoe. This store has very highly tech equipment that would help you to measure the exact fitting of your feet. My wife got a 3D view of her feet on a platform and was fitted with a right sole to correct her feet condition. With the computer rendering of fitting, the sales person was able to bring a few recommendations for shoes to go along with the insoles. After wearing those shoes, my wife felt the pain in her feet went away. Those high tech gadgets worked wonders. They do have a lot of shoes and athletic apparels here for the New Balance brand. And I believe running shoes are very good as I was walking around browsing the displays while my wife was fitting her shoes. The store allows only a couple of people in the store at a time and placed many covid safety measures. They do clean the machines between customers for fitting. The parking lot is huge. It can probably accommodate over 50 cars. Thanks