McAlister's Deli - Sandwich shop in Odessa - 2744 N County Rd W, USA

Visited this location while I was out of town working and it was as great. The pickup window is only for online orders but the employee was pleasant in letting me know. I drove around and walked inside and easily placed an order. My food was ready in no time and I was able to move along with my day smoothly.

I went there today at 5:30. I stood in line behind 1 couple in front of me, after they were done ordering the cashier didn't even acknowledge me or ask if I needed anything he grabbed his phone started scrolling on it for a good 10 min. Then another couple walked in they stood beside me and the cashier started taking there order. Just poor service!

We went in at 4:30 pm today and it was an absolute awful experience. One girl was taking orders and when it came our Turn she didn’t even acknowledge our presence and walked off The Next cashier helped another customer and then preceded to walk to the back to get the manager they both came to the register and started joking with another employee while we stood there waiting for a good 15 minutes and the line forming. The manager could care less. As we stood there we watched employees in the kitchen making food with no gloves on and touching hair etc. completely un acceptable

The point of sale system at this store tries to corner you into tipping. The only way to not is to select "other" for the tip and manually type 0. Three reasons I didn't tip. Not going to tip for a service I haven't received yet. Not going to be tricked into believing I have to tip. And the ticket was 38 dollars and change for 2 sandwiches and teas. We had to clean our own table. It was only 4pm and the place was near empty, but every table was filthy. I will never again.

I did an online order, I got to the window of few minutes after it said it would be ready. No other cats were waiting but my order was not ready so I had to wait not a big deal I guess but when I got back to my job & started to eat my bread was so hard I could not bite it, but I didn’t have time to go back. It’s usually good here not sure what’s going on.

I decided to give them another try. The food was disgusting tonight and again the soup was only half full.

Always bad service.. Had to interrupt the 2 workers in front, flirting just to check on my order that took long to receive. Food was cold because it was just left on top of their counter ( 5:05pm to 5:22pm) when I received my food cold I ask if they could warm it up , and that took another 10mins. SMH

It's always a great place to eat. But I got kinda disappointed on the cheesecake. They cut down the slice to about a 3rd of what it used to be, and for 7dlls a slice it ain't worth it.