Innovative Health & Fitness - Gym in Franklin - 8800 S 102nd St, USA

Amy was phenomenal in diagnosing and providing corrective exercises for my SI dysfunction. She is incredibly personable and explains everything in great detail so you understand what to expect. I would highly recommend Amy to anyone suffering any type of ailment or discomfort. She goes above and beyond to make you feel comfortable and relaxed.

I needed a place to help me strength train in order to manage my chronic fatigue syndrome. My personal trainer, Nikki, is absolutely a perfect fit for me. Just twice a week for 30 min each session was perfect for the first few months. Now I go just once a week for 45 and that keeps me in a good spot with my illness. It has made such a difference. I highly recommend Nikki for any individual but especially if you have a chronic illness to manage.

If you have young children do NOT use the child care. I have used the childcare services for my almost 3 year old son for a month and stopped. Two women in particular that work during the day shift are just awful! They do not say hello or even acknowledge you dropping a child off in their care. My three year old is potty trained, never has an accident. I drop him off and when I go to pick him up the lady is vacuuming while my child is crying, mind you NO one is consoling him or trying to find the issue as to why he is crying. I realize he has peed his pants. I know for a fact he tried to get one of two teachers attention to use the bathroom and was ignored which lead to him having to pee his pants. Other children were just walking through the pee till I pointed it out. Two teachers just ignoring a child crying, disgusting.

I absolutely love this gym and keep coming back to it after trying other places. The variety of classes are amazing - especially love the Innov8 and Aqua Cardio classes. I had Winston as a trainer and he ROCKS! My husband has Caleb as a trainer and he really enjoyed his sessions also. Everyone is very nice and there's plenty of options to get a full workout daily. UPDATE: Issue was quickly resolved on the new app and I'm very happy with the quick reply and response to my questions. Again, I still love this gym and will continue being a member. I only gave 4 stars because I'm frustrated with communication. My biggest complaint is no matter who I ask a question to at the front desk, day or night, no one ever seems to know anything. I think there needs to be more training or reference materials available to all staff in order to provide better customer service. This doesn't only apply to the front desk, but anyone that works at the facility. Now they've changed apps for signing up to group classes and I've received no communication and numerous calls/questions, I still have no resolution on how to sign up.

Zach is our personal trainer and we are enjoying working with him. He is cheerful and attentive and pushes us to work hard but also respects our limitations. Many Jo does a great job with silver sneaker classes. Very welcoming and great instructor.

After the abrupt closure of Xperience Fitness, I was looking for a new gym. I had passed Innovative Health & Fitness many times over the years but never thought about it until my PT said that some of her patients used the pool there. I stopped in for a tour and the promise of a free week of gym usage. After seeing the pools I signed up for membership the next day. I have taken three different aqua classes, sorry not a Zumba kind of guy, and can’t believe how great the they are. For me the low impact classes are perfect. The instructors are great and the high energy classes are a great workout. The facility is really nice and clean. Just take a tour and you’ll soon be a member like me.

I recently joined Innovative and I LOVE the therapy pool! I'm recovering from a shoulder injury and the pool really helps relax my shoulder after doing my exercises. Can't wait to be healed enough to start taking some of the classes!

I have never left a negative review of a small business before, but I am completely fed up with the membership cancellation process at this gym. TWO separate times I have had memberships at Innovative and both times after confirming my membership was cancelled, it was not & I was sent to collections. If you want to keep a credit score, pick a different gym for a membership.