Cloud9 Cannabis - Cannabis store in Edwardsville - 2341 Plum St, USA

Nice staff. Clean place. Good selection. Expensive AF, but that's everywhere legal in IL rn. Unfortunately, their electronic payment system seems to be pretty messed up. I paid in advance, showed up, had to have three different people come look at my order, and then they couldn't make the payment and had to cancel my order. Two different workers told me this has been happening a lot lately, so if you're going to go here, just avoid paying electronically in advance. Maybe just avoid this place completely for the first few months while they work out all their kinks. I know I will be.

This place is wonderful! Everyone is so nice and very helpful! Going in today was a great experience. iain was very kind! They did a wonderful job. Will continue to shop here 😃

I enjoy this place thoroughly. Esp since it’s closer to my home. However as someone who works in customer service, I find it extremely rude and unflattering that the receptionist doesn’t say hi, doesn’t look up at you, and doesn’t acknowledge that your there, WHILE continuing their conversation with the other staff employee. Felt like I had to place my ID in her hand without looking. I know I’m just picking up greens but my goodness, it’s not hard to acknowledge a PAYING customer. it’s been multiple times and I don’t understand. You’d think a high vibe place would have high vibes.

Cloud9 is by far my favorite dispensary, & not just in the area! i have been to them all over, & this location specifically has the most amazing employees & they have great products & great deals. Kelly was my bud tender most recently & she is amazing, & so is everyone else there, too! i feel welcome there, & like they actually remember me & feel glad to see me coming in! their kindness & radiance does not go unnoticed! <3

I’ve been a consistent customer here for a while now. I love this place and all the employees. Iain is one of the best workers there. I always leave here smiling. I tell everyone I know to go here and I love the deals they always have going on. 12/10

I am 65. I was in your store Friday January 19,2024.I was in line no one in front of me,this young girl was finishing with the customer she had. She then walked away,came back to her spot walked away and came back. This was a 3 minute ordeal acting as if she had better things to do.I said nothing but my face must have because she looked at me and said patience is a virtue.I wanted to say something to her but did not.I am kind and patient but have none when I’m ignored and being talked down to. Not that it bothers the owners but I will never spend my money or my time in your establishment again.I will share my experience there with others.I work too hard for my money to be disrespected by one of your employees.

It's always a pleasure coming into your store.. I absolutely LOVE IT! I'd love to work there!

Staff is always super helpful and nice, can’t say enough good things about this place. Visits are always fast and easy. Thank you Iain for all your help!