Brindisi's Pub - Pub in Chanhassen - 501 W 78th St, USA

Wow just wow a Thursday night on the patio under perfect skies, friendly faces and live music. Wine was flowing, and the food was incredible. The owners stopped by to greet me. Now that was a touch of class. Went back the following week and had the famous Brindisi Burger & fries! Awesome food: pair that with red wine and you'll experience heaven. Yes indeed. The music was a touch of class contemporary upbeat combo with upright bass guitar and vocals. Clean inside and out has its own restrooms, cozy friendly nook just right for date night.

Our server was phenomenal and very attentive. Not sure of his name, but he was wearing a white baseball hat and sunglasses at our visit today. Super nice and great personality. This would be my fifth or sixth time at the theater but my first time that I've had zero complaints about the Pub. The food was even better quality. Very pleased with how they've stepped up. (We are always a group of 4 people)

They have really stepped it up here! We love coming in for the artichoke dip and flatbread and have been coming in for great dinners lately too. Had some slow service in the past but we can tell they’ve put a lot of effort into their menu and staffing. Still great prices and a fun atmosphere!

I really didn’t want to write this review ‘cause the server was a nice dude, but it’s really eating at me. I’ve never had quite an experience like this in my life. I’ve had worse dining experiences before, like when the server was just straight up awful in every conceivable way and the business slammed, and various other circumstances. But this was just so perplexing? If it hadn’t been for the fact I hadn’t had anything to eat for 10 hours, I would have been laughing the whole time. Not like in a ‘this is funny’ sort of way but more like ‘what is happening?’. There were definitely a lot of things wrong that I would attribute to the server, but that was only a small part, like 30%. So I was there during Happy Hour, when I arrived the place was fairly empty. Shortly afterwards I think about 6 more tables sat down, all at once, so yeah that can be rough, it took 15-20mins to get my order in (even though I was first). Mistakes happen that’s fine. What I couldn’t figure out is that the server seemed to be responsible for all the tables in the bar? (12ish+?) but he wasn’t alone. There were three staff always in the area, one was bartender, and another person who I really couldn’t figure out. He didn’t seem to be a bar back or a busser. He didn’t help take orders when the server got loaded up, didn’t refill drinks or run food, didn’t get water or clear plates, really I couldn’t figure out the purpose of his role. But even then the bartender didn’t help either, they were helping the 4 people at the bar (and yes of course all the drinks for everyone) but still. It seemed like the staff had been told to stay at their assigned station and were not allowed to go more than 20 feet from that spot. Because then we get to another strange thing - the expo - or what I assume was an expo or runner. The small amount of food that was being ordered was delivered by yet another staff member, to the bar area, but NOT to the tables. They’d place the food near the server’s ‘station’, then a lot of time the swamped server (because no one was helping him) wouldn’t be available to take the food to his tables, and the food would just sit there, in view of everyone, getting cold away from the kitchen. This ‘expo’ traveled a long distance to get there, and couldn’t help deliver the final 5 feet? Then this gets me to the food; so from when I sat down to when my flatbread arrived I estimate it was about an hour, it could’ve been 1.5. I asked what was up and the response would be paraphrased as ‘no idea’. And it was like he wasn’t even allowed to leave his tables to go see what was going on in the kitchen. I don’t know how this restaurant is structured, but I’m fairly sure that the 3 staff members in the bar did not go more than 20ft from their “station” in the ~1.5hrs i was there. Also, 3 people for 12 tables would only be 4 each, the low end of the standard 4-6 per server, why was this not happening? 12 per 1 server is terrible! And also without support from the 2 support staff who should be delivering food TO the tables, and/or also checking to see if any tables need help while the server is clearly overloaded with tasks. I understand this could be a just communication issue but it seemed very structural and I just couldn’t figure it out one way or another. Like I said, very perplexing. I could chalk it up to it being at least 5 people’s (if I include at least 1 cook) first week at work, but that seems highly unlikely. TL:DR Food and drink is good. Service: Service is Great! - If you’re over 50 and like the middle America “service” where the server says, ‘hi my name is X and I’ll be taking care of you’ and they appropriately grovel and stoop enough so that you can feel superior to the less-than-human service workers. If you prefer service that values Efficiency, Quality, and Attentiveness, service is not so great. Honestly, for my own sanity’s sake 😂, I’d delete this whole thing if I could just hear the reasoning behind this restaurants organization.

Dan the bar tender of the pub is a great guy and makes great conversation he makes great drinks and treats his guest with the up most respect! It’s always a good time if Dan is working the bar !!

Always a fun place. So many venues in the same spot. Food is great and service is even better!

We stop in every time we're in town for a show and have great time. Good drinks and food always a fun little place to stop staff is awsome

Best hot beef commercial I’ve ever had!! Prime rib If you like this plate you must try this It is incredible I hope this one stays on the menu! It was perfect