The Pride Hotel, Chennai - Hotel in Chennai - Chennai, India

Never had such a bad experience staying at a hotel. So many bad things i don't know where to begin. Before i begin my rant, i highly recommend no one going to this s***t place. Go to ibis which is cheaper than this hole. 1) the reception staff / manager ; whoever he claims to be. Such an unfriendly and an unpleasant face. We were given an obnoxious room (nothing like the one in the pictures i saw) and i asked for a room change which he said he will do it the next day and i guess that day never came for him. Second thing, i asked for a pen (might sound silly) but he said he will bring it. Called him up after 15 minutes, he said someone is bringing it. I called again after 15 minutes and he gave the same response and guess what, the pen never came. Never seen such a bad service from a hotel. 2)- rooms : oh my god!!! It's a horror. The room was stinking of naphthalene balls. The toilet was disgusting. The paint had stains. The mirrors had stains. The sheets have never been washed i think. Had stains on them. The bed was so old and poorly maintained. 3) the housekeeping staff. Poorly dressed they look like thieves. Probably hardworking kids but their appearance was so off putting that i didn't want my room to be cleaned even if i stayed for two nights. 4) only good thing was location. Close to a metro station. And accessible to everything.

The location is what made me book this hotel, extremely disappointed with the maintenance of the rooms n bathroom as well. Stinking hallways and room has a lot of dust with molds on the walls. Breakfast was decent with good options but found cockroach near the counters. While checking in they made a scene saying documents to be provided immediately where one of our phones were off and we had soft copy, we requested saying will give just one document after we charge the phone that would take 5mins still he made a scene at 11.30 pm saying you cannot step in without one document also. Making my 5 year old waiting in the lobby for 20mins , even after prior call saying I need the check in immediately as I am travelling with a kid.Property is good with amenities but poorly maintained. Please look into this and we booked The pride thinking it's same like Bangalore l but disappointed

I had booked a room at The Pride hotel, Chennai for a day. I had requested for an early check-in, and an extra Bed. I assumed we wouldn't be getting early check-in but considering my parents old age, Ms.Sunita at the reception was kind enough to let us check-in as early as 6 hours. She is a true hotelier at her core and she is very hospitable. The room that we were given were spacious, clean and nicely lit. Every request from our side was taken seriously and dealt within just a few minutes, From helping us to check-in to settling inside a room, to helping us be comfortable through out our stay. The complimentary breakfast was just about an avg and can be improved but it's the best one can get for the price of a room. The room that we were given was spacious, clean, nicely lit, smelled good, and amenities provided were good. The best accomodation one can get at the price.

The rooms are in desperate need of repairs, from seepage inside wardrobe to mattress having almost 6inch dents in their springs causing back pain.. food is kind of ok.. the f&b staff do take a lot of efforts but are let down by front office, house keeping.. rooms not worth the rates they are still charging.. wait till it gets renovated.. then stay..

overall, good hospitality, food is tasty perfect serving on time. Need to look after cleaning, but if you ask for immediate service, it is provided. Big and spacious property is perfect for family and business stay. Excellent communication metro just beside the hotel. Pool is well maintained, spa was off terrace Dhaba is excellent food and time pass. prompt and timely response and service provided.

Atmosphere is good. But don't ever think about food, it is a basic kind and not that much worth. Better you can skip and have food in surrounding hotels. Staffs are friendly but the management is worst. Always you have to ask for your needs even a glass of water.

Nice location. Cooperative staff. Room was spacious n well appointed. Washroom was too congested and cleanliness was a bit wanting. Breakfast was good but exactly the same menu repeated on both days.

Old property. Not managed properly. Old furniture, seepage condition, cleanliness issues, smelling bedding. Broken furniture . Overall, it was not a good experience during our recent stay