The City Grand Hotel - Hotel in Gwalior - Gwalior, India

We (both senior citizens) booked a room on the second floor for 2 days on 5.6.23. At 8 pm (see the time)manager called us and asked us to change the room for the reason better known to him. One employee came to us and told us because of the marriage of minister's daughter marriage they need our room for his crew and showed us a room in 4th floor which was very very hot, suffocating and not cleaned for long. I felt like vomiting after entering the room. When we refused to change, the manager asked to vacate the room next day and check out over phone. He didn't even came to our room. Though we refused to do either to the employee, but then decided to check out next day. The manager was very rude to us. Though employees and receptionist said sorry but we had a horrible experience. Further there was no one to receive you at the hotel. Go straight to reception. It's difficult to park and take out your car from the very congested parking they provide. Wait atleast for half an hour for tea in your room. No kettle. During breakfast they serve tea in plastic coated paper cups and water in very thin plastic glass.

Very bad experience Food quality is worst And manager is very rude like he don't want to serve the hotel And staff is irresponsible too Never go their

I had an opportunity to stay here early this year. Good ambience, clean and safe rooms with good service.

The rooms are not upto the mark. Ac was not working properly and the room service is very slow... It's expensive and totally not worth it

Untidy rooms , poor service, location was okay , no body wash available just a little toilet soap wouldn't visit again

Pathetic Stay 1. Room That was allocated to Me was not at all clean after asking 2-3 Times same was got Clean. 2. Due to Some Marriage Function in Hotel i have been forced to take my Breakfast before 9:30 AM , And for the same i have been informed at 9:00 AM , to come and have breakfast we have Breakfast till 9:30 Only due to post marriage function. 3. I have been asked to do early Checkout as the room need to be given to the marriage function 4. No hot Water in the room (where the temperature is 8 celcius) never had such disgusting and pathetic experience and More over the receptionist are not responding to my words when i am explaining things to him will never suggest anyone to visit this hotel if you are taking booking for any marriage then don't take other bookings

Had a great time staying here amid scorching heat. The entire hotel is well cooled and reception area is air-conditioned and offers you cold water to drink all the time. Neat hygienic rooms and best service. Food at their restaurant is also very tasty and served with love.

The hotel rooms were too clean and properly sanitised. They are taking every measure during the time of pandemic. The staffs were too helpful, well mannered and professional. The location is extremely good on the main road and all shops are nearby. The location is just opposite the hotel trident and easily can be found. It was a pleasant stay over here. As well as the room rates were pretty cheap according to the service they are providing. It was a wonderful experience and will surely recommend as well as will definitely try to visit again. Keep the good work.