During my interaction with one of your staff members, I experienced a level of disrespect and abusive language that left me deeply disappointed. As a guest, I believe it is important to be treated with courtesy and professionalism, and unfortunately, this was not my experience.
I would like to emphasize that my intention in sharing this feedback is not to criticize but to provide constructive input. I believe that open communication can lead to improvements and better guest experiences in the future.
I hope that you will take my feedback seriously and address this matter appropriately.
It's on border of Chandigarh and Mohali, quite close to Mohali cricket stadium.
Day time services are fine, night caretaker needs to be improved.
Restaurant for a party..
Food perfect.. After upgrading again.. Much better conference hall
location of sarao hotel is quite good. it is near mohali cricket stadium. out look of this hotel is average
but there is small party hall also available
we attend there meating also
totally hygienic
rooms are above average not too much good
service is also good
overall this is average package
I had to call reception multiple times to register any concern.
Hotel doesn't have basic facilities like hot running water. We had to follow up over phone and wait for long time to get it. This further delayed our business trip.
Basics of hospitality are not being followed : e.g. single towel and single water bottle served for 2 guests. We had to ask for additional units.
Unprofessionally run hotel.
You can certainly get much better hotel in the same pricing.
P. S. - There were mosquitoes too in the room.
The hotel is in a good location, very easy to reach the hotel . The staff are very helpful and supportive.
TV and AC kept are very old, sometimes TV doesn't work and we have to call the staff only. AC makes more sound and the room will be very noisy. No mats/carpet in the room.
Forget other things, even water is not provided complimentary here.
As per the price.. we can say yes it ok as I get discounts, but with original price I will not recommend, as there is no restaurant, so take food outside or order from zomato.
Hospitality could be way better than what i had experienced. Room which was offered to us wasn't well equipped. Mini fridge wasn't working. Room wasn't properly cleaned however they cleaned within minutes after complain. If we consider the price at which we got the room it was ok ok stay.
Awesome Stay
Love to come back soon
The staff at this property are all great! They all go above and beyond to make stay comfortable.
Please Hotel Centra give your staff awards!
It was wonderful experience
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