OYO The Zodiac - Hotel in Sahibzada Ajit Singh Nagar - S.a.s Nagar, India

First of all the lady at reception is very rude & very unprofessional. She doesn't know how to deal with the guest. Asking where you came from what you will do here.. one thing I want to ask her when the guests have given you the I'd then what's the point of questioning them about from where they came & where they will go & what they are going to do in the hotel I have such a one word for her ridiculous she is. She doesn't know how to deal.. The second worst part was the room allocation She given smelly room & which wasn't clean washroom roof was broken the water drops were falling on body while using the washroom. I will not recommend this hotel only just because of their unprofessional behaviour and moreover there room cleaniness...

The infrastructure of hotel is stunning the staff is very helpful and cooperative atmosphere is very good the hotel has many facilities like swimming pool,lift etc

Took extra money and fooled us. Very disappointed. When we went for checkout they guy at reception said you can stay till next day 12 as you checkin in the night . Then we went for checkout next day and the lady said its a miscommunication from Our side but still you have to pay extra for 1 day. Very bad way of communication with foreign guest. They Didn't even said sorry.

The lady in reception is very rude behaviour and hotel washroom is not good shower is not working and extra charges taxes for everything

The service is very bad, they charge for everything, there is no hot water in the bathroom, and the ac does not work Latest 06sep 2023

Never Gonna recommend to any one else. Let me start. They assign me a good whose washroom jet is broken, which i need to know during the process. After multiple calls and complaint, they exchange the room. This isn't mean other room was fab, you can go through pictures how bad there infra is. Stains on everything, mini bar refrigerator is too dirty, walls are dirty, dust bin. Other there is no Complimentary tea or coffee pouches. In breakfast there is no buffet if you need extra cup of tea you need to pay for that. very bad experience. One thing pricing are same as we pay for any other good hotel. Food, Room, staff everything.

It was pathetic stay at hotel zodiac... worst in each and every respect... service=0, Room service =0, Reception executives=0, I have visited around the 4 countries and even domestic too but this was my horrible experience... they even don't know what they have committed to their customers... the lady at reception has to go through some training how to run a hotel business... she doesn't even bother about her customers... condition of rooms is worst ... phones are not working even bed sheets are in dilapidated conditions, there is no towel, toilet paper and soaps in the bathroom ... you have to remind them for the same. They will not provide you water bottle... no kettle and tea pouches you will get... over all from top to bottom it's worst worst and worst...

One word- "RUN" don't choose this hotel if you see the lady at the reception. Sheer arrogance and completely unprofessional and impolite staff. I along with my family members were looking for a cozy and comfortable place to crash for the night after a really long road trip, we came across this hotel as someone recommended me as they visited this hotel around 4 years back and their experience was exceptional. So the lady at the reception was acting as if she was doing some favour by giving us the room. We were denied a reservation because let me highlight this so called 2 star hotel's contribution to "DIGITAL INDIA" "We only accept cash or card" and that too the fares will be inflated if somehow you manage to pay via card. The interesting part here is that when we asked them to give 2+1 bedding with an extra mattress we were told this type of setup doesn't work here, to which we replied it's available on Agoda and MMT, which was also nullified. Just one humble suggestion to the management it might cost some additional dimes to train your staff some basic hospitality, but if that is done no other customer will feel humiliated and the hotel which was earlier exceptional will come back to its glory. Being a frequent corporate traveller, I'll make sure my nears and dears do not have to face these inhospitable conditions.