OYO Flagship Hotel Yugantar Palace - Hotel in Gwalior - Gwalior, India

This is the worst experience ever. One rating is enough for them. Room was dirty. They forced us to stay in the room, room was very dirty. Lock was broken. Washroom commode was broken, washbasin had leakage problem. Dinner was poor quality. And I have paid them for my breakfast, and they said breakfast will be available after 11. And send me breakfast in polythene which is bought by outside from some street vendor.

My life's worst hotel staying experience. I booked two rooms for four people. Room was very dirty , pillow cover were torn. Hotel staff told me that there is a small water leakage in A.C. but when I woke up in the morning my room has become pond , water was all over there. I booked room with breakfast but they provided breakfast at 10:30.

A very unpleasant stay. The rooms were very dirty. These people do not maintain there hotel. The pillows were ages old and in a really bad condition. The bathroom was smelling really bad. The bedsheet had patches. I had to wait for an hour to let them change all the sheets. Still the pillows were not available. The towel had gutkha stains on it. Overall the worst stay till date.

Terrible i booked hotel and pay all money in advance by phonepe after that when i reached to hotel the staff said no rooms available after i talk to them they say i am under age and i am 20+ now igs an leagal age after i talk to oyo help center they talk with hotel manager manager said that we can shift you to anoter property our property is full no rooms are available then i said then why it is sowing succesful booking and advance pay means that i won't have to face pre booking issues like checkin n all but after that they shift me to another hotel it was an terrible i rifuse to stay there after i talk with oyo customer care again they said me you can go hotel which is booked by you we will arrange you a room after that i go there they said we can sand you another location etc etc after 5minutes another couple arrive and they got room literally man i was suffering from atleast 3 hours and someone came just now and they give the room even his booking wasant pre paid he pay at hotel later i have talk too oyo customer after 4hrs they say sir we refund your money we have no rooms if you have no rooms then inform at the time of booking its an fraudable activity which is doing by oyo i prefer to all instead of booking through oyo go direct in a hotel and do booking even you get good rooms compare to oyo with less price orrr can use other apps liks trivago instead of oyo .

Worst hotel...no proper staff. Dustbin was full with whiskey bottles..even the toilet seat was broken..dirty bedsheet and very conjusted room ...and tv is not working....I was there with my bro ..for some treatment what should we do for whole day..very bad service

hotel was completely bad and specially the rooms are completely unhygienic and dirty as well things are very bad there

very nice place and center the city. hotel staff is very good,honest just like stay at home room such a smart room clean and clear.

hotel is good but service very poor and I have booked 2x classice room but there are very small room and cleaning is also poor