Kotak Mahindra Bank - Bank in Chennai - Chennai, India

Kotak Mahindra Bank provides us a lot of facilities. But the staff here do not work with responsibility. I had opened an account in 2021 and I have not received his passbook yet And today I went to inquire about the same but despite having a savings account, I was shown the way out saying passbook is not available in my salary account.

Have been a kotak user since 6-7 years in Mumbai. Things were smooth until then. This Branch in Perungudi(Chennai) is not good. Because of them started having second thought about my kotak account. Their process is very slow. Didn't have any good experience.

Wanted to increase daily transfer limit, I was asked to submit a form and I was told it will take 2 days to close this request. It is not taken care even after 1 week. No response if I tried to reach the bank employees! Kotak ask for too many documents and take long time to process any requests! Waste of time having account with Kktak! Stay away from them. I'm closing my Kotak Bank accounts.

I had to visit this branch because they have frozen the account due to insufficient documents without prior notice. I had gone to the branch and submitted all docs, the account was activated, then after few months I get notifications to submit else it will be frozen, confused I go back and talk to them about it, they had the docs and they said the issue will be fixed. Now another few months later I get the notification again. This is the most irresponsible thing I have experienced. Why should I keep visiting the branch again and again after submitting all the necessary doc!? If the submitted docs are not used by the bank how will this issue resolve?

Kotak mahindra is a good bank but people working at perungudi branch in chennai are worst by behavior and service no manners to talk and takes too long to solve an issue not at all recommended

New Acc which I opened got blocked due to their technical failure. Arrived at this branch and was told to wait for KYC to my home to unblock. KYC guy came 3 days later, only to say Acc is blocked and I need to go to branch again.

Not much of customer service, still not as bad as they mentioned, they got better in these years i think, definitely good enough!

Worst service, Not even to give a single rating. I cant able to submit zero Rating