Jain Group | Royal Orchid & Spa | - Hotel in Gangtok - East District, India

A good hotel with great service and super friendly staff. Highly recommended Uttam thapa the reservation manager is a gem of a person because of his nature and warm hospitality.

Rooms: Fourth Floor corner room has perfect mountain view. You will not get mountain view from every rooms. Housekeeping Staff: are Perfect and jolly. Receptionist: are also good, but do not have decision making power. Food: While booking, we booked complementary breakfast. First portion of Breakfast items would be given, but when you will ask for repetition, you will be refused. However, Food is tasty. I would ask hotel guys to not to refuse for any item, if customer wants to repeat it. Water Issue: When we checked in, there was water issue in Hotel, water was provided in buckets. At reception, we were informed that whole Gangtok is facing water issue, but when I enquired with other hotels, they said water issue was there, but it had resolved 01 week prior. We were questioned for use of every bucket of water, hence we changed the hotel to Magpie Libing Grand located at the end of MG Marg and we were happy, as they were having buffet breakfast and no water issue. Just a suggestion to Jain Group hotel that when you are facing any kind of water crisis please arrange water tankers. No one wants to create a Holiday memory of lifting buckets and provind explanation of use of every bucket of water.

very poor service room even do not have fans very poor quality hotel receptionist was very rude and arrogant and do not have maners to talk plz dont book this hotel

very good ambience. excellent front desk personal. Rachna was very cooperative and always eager to help. As vegetarian we have food issue. this being Jain hotel it is completely veg and food quality excellent. Will definitely choose again for my next visit. They arranged a suv on 11th hour for my difficult business trip. value for money hotel

The food, service, and room are very nice.

Rooms of the hotels by this group are not worth staying. Price too high. Naam bade Darshan chhote

Pros: Hotel with a good view. You can try good local food in small resturants near stadium. MG Marg is nearby 1.5 kms. walkable or frequent cabs available. Cons: Service is not good. Cleanliness needs to be improved. Veg only in house hotel resturant. No tea or coffee available. Call Hotel to check room with view after booking or else you might end of getting room with no view. Overall a good hotel and can be better if they work on their services and cleanliness.

Good service and hospitality. The food is also tasty. But the mattresses in rooms are quite old and need to be replaced.