Hotel Golden Palm - Hotel in Gurdaspur - Gurdaspur, India

"Hotel provided excellent service and a comfortable stay. Staff were courteous and attentive. Room was clean and well-maintained. Enjoyed the amenities and the convenient location. Overall, a great experience."special thanks to GM sir

Showcasing only ..reception is in different building and room is in 100mtrs another building. Dinner in bar below average poor service Breakfast buffet also not recommended Stayed there during official visit Not recommended at all

Location is perfect, built is wonderful, Food is amazing (breakfast is just wow). We booked the best (Presidential Suite Room) and its concept was wonderful however the blanket, pillows, bedsheets and back of bed for (head rest) were stinking alot with lot of bees in room and bee-repellent was also not available in hotel and instead a helper sprayed room freshener when asked for repellent. Lol.

I recently visited this place, after check-in I came to know that they are providing room in other property which is not by the name of Golden Palm, so i have to travel around 100 metre for my room. The room was not clean and one LED ceiling light was blinking continuously, so I called the reception to check it... They said they were sending someone but 15 minutes passed and no one came... Again I called again 15 minutes passed and no one came... Again I called then finally some one came... Such a poor irresponsible service they have.. bathrooms were dirty.. breakfast was messy ... Paratha, paneer pakoda looks like they have been prepared one night before.. and reheated.. so hard to chew... No taste at all. Very disappointing experience

Good place to stay. Food also good. Staff very nice.

I think this may be one of the good hotels of this town but I experienced it differently. I book a suite room in this hotel and I got a room spacious to be suite room but just large room- a small study table pushed into a small gap is what you get this room- bathroom was pathetic. The latchet in the bathroom don't work few times I felt I got struck in the bathroom, toilet was not clean nor daily house keeping clean the toilet, bathroom floods and over flows to other areas but thank God it didn't flood to the room. Towels provided are old and torn no floor towel to keep your feet dry- as water from bathroom over flowed. Every day we had to fight with honey bees before using the bathroom or toilet- very Adventurous time !!! Food in many reviews said is great but I felt it is not we had 2 dinners there tried both Indian and Chinese from the restaurant but it was not up to the mark. Staff were not that helpful... Worst thing is : I gave the room keys, so that they can clean my room while I am gone out, when came back- saw that my things are missing. I complaint with hotel staff but none of them bothered about it. I had to do a early morning check out and when I told that they not given any solution to lost items from the room, their staff went upto to the room to check if we had stolen any thing from their room and comes down and tells us-" you are free to go". Staff being this rude I have never seen before. Conculsion: this hotel is not value for the money you pay, nothing is great about this hotel even after you pay higher price... Update: This time my room is comparatively better, clean with better space and all. However towels remain same old towels. They have purchase near by property too, so there more space. I tried food here and it's good.

I visited recently. Hotel situated near Gurdaspur Bypass Road Punjab Towards Pathankot. The room was not cleaned at the time of check-in. Service was too slow. You have to give multiple reminders for everything. Food was good but there were not so many options available for breakfast and dinner. Hotel owner should improve more services and foods options here. Rest experience was good but no upto Mark's at there fare prices Food and breakfast -3/5 Rooms -3/5 Hospitality and Services -2.5/5 Location -4/5

This was my second visit to Hotel Golden Palm. First time I booked premium room and got good service, however this time I booked Deluxe room and realised that there is a lot of discrimination that hotel does for guests staying in deluxe rooms compared to the ones staying in premium rooms at new building. Appearance-wise rooms were okay but no amenities were provided. The intercom landline provided in the room was dead, geyser was not working, TV was not working and the bathroom lock was out of order. We requested at reception in the old building to get these issues resolved. Everytime they sent a staff named Ravi, who behaved like he is trying to solve the issue but after 5 min he said sorry for each issue and left. Nothing was resolved. When we complained for geyser as hot water was much required in the morning, hotel gave us half bucket of hot water from outside and asked to manage. Before checkout, I asked for laundry bag at old building reception where the guy present at the front desk (don't know the name) asked me to go to the new building reception and collect it from there. Such an irresponsibe staff! I never had such pathetic experience in any hotel whether it's a small budget of expensive hotel. Although it is one of the good hotel in this area, I will never recommend this to anyone. Seems like this hotel dedicated only to IDP Education India Pvt. Ltd. for conducting exams and it has nothing to do with customer service.