Hotel GBM International - Hotel in Sasaram, Beladi - Rohtas, India

Worst and unthinkable experience. While I fully understand that we can never expect good facility and service in these kind of hotels, our experience was no less than a horror. I was travelling from Delhi to Kolkata with my 6 years old son who had suffered some kind of injury in his head and on the face few days back and doctor had strictly advised against fight travel. We reached Sasaram at around 9 pm and decided to book this hotel on the spot once they confirmed they have AC rooms available which was the only requirement for us that night. However, due to different issues such as low voltage, age of the AC unit etc. , the cooling never happened after initial 5-10 minutes. With an injured 6 year old kid who needed sleep urgently, but was not able to do so as AC was working in peak June summer, I was literally helpless. And then the horror started. As I was desperately requesting them to start the DG set (which would solve the voltage issue and would affect decent amount of cooling), one of the hotel staffs asked me to check out if I want AC. It was 11-30 pm on a highway with no idea where I will find another hotel. As I refused to check out, that staff started to shout at me with verbal abuse. He was about to hit me had other staff members not prevented him from doing so. Attaching a video which I could take before he was too close to my body. Think 100 times before booking at this hotel.

Poorly maintained hotel. Staff are unprofessional and uneducated. Rooms are big but dirty. Bathrooms are big but very dirty. Food quality is very bad. Prime location at the highway, owner should consider to maintain quality.

good hotel for short stay only one thing i dont like there is no charging point in room anywhere

Good hotel with ac and non ac rooms.. Foods are also available ..

Very nice hotel in affordable rates, staff and managers are very helpful and polite, food is good, must visit

This Hotel started operating from mid July 2021. Rooms are clean. Food is moderate, chilly chicken dry is tasty. I stayed here for one night while traveling from Delhi to Kolkata. Safe for family and friends. The owner Ashok Tiwari is a good man.

To my surprise, when I visited the rooms for booking, I found torn bed sheet laying proudly on the beds as if it had nothing to do with the impression the hotel had with respect to its price. Pitiful, who can now explain the bed sheets to stay groomed when a guests visits.

Wonderful breakfast offered by them. We had visited on 13/11/2021 ordered tea, aloo paratha, paneer paratha they made it fresh. My driver forgot his mobile on the premises. We contacted the hotel and they went extra mile and kept the mobile safely and later returned it to us. Should be thankful for this good gesture.