Holy Spirit Hospital - General hospital in Mumbai - Mumbai Suburban, India

I've been visiting Holy Spirit Hospital for over 20 years and used to consider it one of the best in town. Unfortunately, my recent experience has been incredibly disappointing, to the point where I've decided not to return. My problems began in the outpatient department (OPD) where the management seemed to be falling apart. The staff was unhelpful, and the place was chaotic. Even worse, I was charged a hefty fee for a doctor's consultation in the emergency room, where the service was terrible. It felt like they were more interested in money than patient care. I decided to opt for a special ward, expecting a more comfortable experience, but it was far from what I had hoped for. The room was dirty, the sheets were stained, and there were spider webs on the walls. The air conditioning wasn't working properly, making the regular rooms more comfortable. Paying extra for this subpar room was a big mistake. The hospital staff, especially the nurses, were very disappointing. They acted like inexperienced trainees, talking loudly and not showing much concern for the patients. They mishandled intravenous treatments, causing discomfort and even injuries. What's worse is that not a single senior nurse checked on me during my three-day stay; they left inexperienced staff in charge. The food was another disappointment, with poor taste and the same menu served repeatedly. Despite my clear request not to have fish, they kept serving it. It seemed like they were trying to make me sicker. The lack of privacy was also frustrating. The staff would walk in and leave doors open, forcing me and my relative to act as doormen. This not only disturbed my rest but also made the air conditioning less effective. The front area of my room had a nurse station, which was constantly noisy. Staff members would joke loudly and make a lot of noise with dishes throughout the day and night. This was a major headache for me. The billing was the final straw. The hospital insisted on repeating tests I had already taken the day before just to increase the bill. They even bundled several tests together under different names to charge more. To make things worse, they charged a significant amount for masks, gloves, and syringes, even though none of the staff wore them. The most frustrating part was when they took away my leftover medications upon discharge. I had paid for those medications, and it's my right to take them home. It's unbelievable that they can just confiscate them without my consent. My experience at Holy Spirit Hospital left me deeply disappointed, and I won't be returning. I spent a lot of money during my visit, only to receive subpar care and inflated bills. The hospital's unethical billing practices, lack of cleanliness, and unprofessional staff have shattered my trust. I'd advise anyone considering Holy Spirit Hospital to think twice and explore other healthcare options, even if it means going to a government hospital, because this experience fell far short of what one should expect from a healthcare facility.

After two hospital visits we were still unable to stabilize my father despite icu visits bt here my father was treated well and discharged in a few days.. the staff was extremely sweet and courteous and made sure the environment to speedy recovery was fully met. Will definitely recommend this hospital to everyone even the doctor and nurses visits were routined so that no unnecessary disturbance is done to the patient which helped in adequate rest and well monitored recovery

I am highly disappointed with pediatric Dr. Jyothi Suvarna she misbehaved with us by throwing the file on table. She didn't even gave the advice as we are new parent She is taunting us that u young gen Z people are careless in attitude etc .No parent be it Gen Z Or millennial would compromise on giving the best to their child. As a consultant she can't talk about our personal things and although with irrelevant topic. I being a staff patient, if this is the treatment being given, then one can imagine what would be the treatment rendered to ordinary outside patients by the doctor

My daughter was operated for cleft palate by Dr parit ladani 1 month back , healing is good, No fistula occurred. I saw one his patients YouTube video and came. He has delivered a good speech result . Hoping the same for my Daughter. Dr was very kind and polite to explain procedure in detail, even his team is very cooperative. Im fortunate that I found right surgeon for my daughter.

I am highly disappointed with the gynecology department junior doctors. I came to the hospital with my wife for a follicular study. After getting the reports, we went to the gynecology department to show the report. One junior doctor was there, and we showed him the report. He said I would consult with the senior doctor, then let you know in 10-15 minutes. We waited there for 1 hour, but there was no response. Then, one more junior lady doctor was there, and we went again and asked her. She said I would consult with the senior doctor, then I would let you know. Then, after some time, they made plans to go out, but they left without giving any suggestion , and we were sitting there like idiots.This was very unprofessional behaviour from the junior doctors.

I have been visiting holy spirit hospital since 3 years. Overall good experience. Even at the time of delivery, the hospital provided good service and special thanks to *Dr.Pankaj Lodha* who supported me fully. I wish you always progress like this. and thank you once again *Dr Pankaj Lodha*

Highly disappointed with my surgery bill charges.. for 2 and half days they charge me 1,89,596 rs. I agree that I have insurance claim bt still how can you charge me this much money.. for admin, camera n al they charge 9460 rs.. can some explain me this.. or else I will take strict action about this..

Hospital is good, clean, and quiet big, it has free parking space for cars, bikes and autorickshaw, the entire hospital is equipped with security persons to assist and help. No regular visiting hours for patients from 3 years due to covid, however you can exchange the relatives pass to visit the patient. Currently wearing mask is mandatory as per hospital guidelines.