Grand Residence - Hotel in Chennai - Chennai, India

Really poor service. 1)We were given a room on a floor which was under renovation and had to cross the alley to our room through dust and dirt. 2) Outside of the hotel is even worst with dust and noise from the metro work outside. 3)We booked a master bedroom A/C room but they gave us a two single bed room with a table separating the two beds and were asked to remove the table and put both the beds together by ourselves if we wanted a double bed. They said that it was their choice to give rooms with single or double bed even after we booked a double bed. 4)They also have a policy of check in only by 2pm , instead of the normal 12 pm check in. And will ask us to go upstairs to have lunch. This is done purposefully to make us eat from there in house restaurant. Which I thing is bad. Check out time can be made at 11 am the next day , if they want to clean the room . But Making guests wait with all their luggage even after 12pm is bad. 5)The person at the reception is not at all friendly and behaves as if he is giving the rooms for free. Really bad service. Worst experience ever.

Worst experience ever. Double check the fine details before you confirm the booking. Haven't seen such poor attitude from the staff. Given 1 star as there is no lower rating available.

It's an awesome place. Yesterday we celebrated our anniversary over there. grand is a wonderful restaurant spread as well as taste was also superb specialty the desert section. Ambiance was also very nice. Staffs are very humble and polite.

Worst hotel. We booked delux room but after seeing room condition we preferred to be downgrade to executive room with any compansation. Room service is pathetic. If you need anything you should order something, nothing is free even a water glass. I've visited many hotel but now I know how a -5 star room will looks like. DON'T BOOK.

The hotel location is not bad, from highway its around 1 Km, will share the good things first, The hotel staffs are super nice very helfull. They gave me free upgrade of my booked room. The room was pretty neat comfortable bed and bathroom is also good. Got a window view, there will be always pegions and it's kind of cute. They have complimentary water. The breakfast is good you can really enjoy it. Now the bad stuff - - - The elevator is a great madness, they were fixing it but it gave lots of hard-time. The key card, it has to be refreshed at each day end, i stayed for 6 days, so each day evening I have to. Go to lobby and do it, it was very problematic. For one night i ordered food from outside, if we ask for a plate from room service, they wont give it, until you ordered from the hotel, and they charge you very over-priced food. The laundry service is okey fair price. The hot water was very bad, you can't differentiate it is cold water or hot water. Overall i can say that - its an average stay. BUT worth for the money. If you take out all the negativity.

Very bad experience. Booked a deluxe room... Totally unsatisfactory.... They didn't provide even complimentary break fast...

The hotel room needs some maintenance, however the staffs were very friendly and did the best they could for us to have a comfortable stay. The location was not great due to the metro work. Overall the credits to the hotel is on employing good staffs.

Pool was under maintenance very bad service..only executive-level rooms are good..the normal rooms are very okish. The receptionist lied tat the pool will be ready for us..but simply lied again and waited for us to ask till checkout.