Four Points by Sheraton Chennai OMR - Hotel in Chennai - Chennai, India

My family & I stayed on your hotel last week. The rooms were comfortable and the service was satisfactory. The area which requires improvement is the dinning area. Both for dinner and breakfast the service was very average. There was no water on the table and after reminding twice we got water. When we call the waiters they avoid you and look elsewhere. I think proper supervision is required.

People over there and their service is good. But is a very small hotel. Rooms were so small that will be comfortable for a single traveller. Bath room faucet shower was leaking and there was no shampoo or conditioner. The kettle was not working, these things should be checked before the guest arrives. Their breakfast was good but don't expect much varieties. Overall if you are going expecting nothing from a brand like Sheraton it's a ok stay.

Worst customer experience.I have called to check the availability and I was informed that rooms were available, I told them I will confirm in 5 mins. In the next call, receptionists telling me that they never told that rooms were available for last 3 hours. I would never choose this hotel for their worst customer experience and changing their claim in couple of minutes.

We went four points with my group but I did not expected this from international brand.only 4 food items were available in 5 star hotel.dal rice, biryani. I was shocked at that time Then I asked small water bottle then he searched for 5 minutes but he could not find any water bottle. And we were hungry from morning and when we came this happened with us. Top management I will request you to look into this. This is hampering experience of customer

Pros: Front desk staff were polite and decent. 2. Internet was good for those who want to work during travel.. Cons : The worst part was during check out..was valet parking guy gave directly the car keys and said there are no staff to brinh the car,so go to your car and leave by my own..this was not expected from a high class hotel..

I was impressed by their impeccable service. Everything was smooth from checkin till checkout. They were able to handle the huge rush of the long weekend very well. I would definitely recommend this hotel as the location is also good. Overall it was a great experience.

Rooms were really unclean. Didn't expect this type of uncleanness from Sheraton group. Bathrooms were dirty and there was water clogging issue. Only thing stood out was service. But doesn't matter because the stay was unpleasant due to the poor room hygiene.

The rooms are neat and clean. All necessary amnesties are there. This used to be my regular place to stay. It may change now. They increased checkin time from 2 pm to 3 pm while checkout time remains 11 am. This is not fair and highly inconvenient. The security guard at the main gate stops and ask me for room number everytime I try to enter the hotel. Even if it is a quick walk out to pick the food delivery. This is annoying and rude.