Enrich Salon - Beauty Parlour in Mumbai - Mumbai Suburban, India

Happy To Have Visited. I came here to get my horrible haircut modified. And the hairstylist ( Sorry I forgot his name ) did it so well. I'm completely satisfied and happy.

Great experience of my hair colour and hair Botox. Senior hair technician Laxman took great care of my damaged hair and gave best suggestion. Thank you so much, I am highly impressed!

Detailing my experience of a recent visit at Enrich which was beyond subpar and disappointing. I called to make a booking for my Mom and I as I wanted to treat her to an afternoon at the salon and spend time together. I was asked multiple questions on a 6 minute long call and then said my appointment for me (for nails) and for my Mom (head massage) is confirmed at Coral Classic. As soon as I hung up I get an SMS from Enrich (attached) that says my appointment is deleted. Highly confused, I call them again only to be told to ignore the SMS. On reaching Enrich I am told I have to go to the other salon they have for nail service and my Mum has to stay at Coral Classic for the head massage. I explained saying the entire point was Mom and daughter's afternoon out and they hadn't specified that we would be split up while confirming the appointment on call. Disregarding our requests, I was told to go to the other branch and Mum and I were split up.This beat the entire point of booking an appointment together. On reaching the other branch I was greeted with utter chaos as they didn't know where the nail artist was. They spent some time locating her and post that the nail counter was in a tight corner where there was hardly any room as some one else had put in a chair to do eyebrows for another client. This ensued a fight between the nail artist and the other technician on whose space/desk it is as I stood there hapless staring at them as a paying customer. The basics of customer service were lost right there, if there were any. The service I asked for a gel polish removal and nail filing. I have attached pictures below where supposedly my nails were filed? The index finger nail was cut so close and deep into the skin that I had to ice it for a few hours. The other fingers also had chipped nails despite "filing?" It baffles me as to why my nails were cut right into the skin without asking me. The technician also wrapped my nails in acetone and disappeared for a good 20 mins and I had to remind them I am waiting mid way through the session. Again they had to locate her and bring her back for service. I was asked for coffee while waiting and told to drink it quickly on arrival as there are flies hovering. Unbelievable unhygienic standards for a salon environment! Disappointed at the whole experience when I finally reached billing, the two receptionists looked at each other like it's neither's job to settle as they were both so bored of their jobs.I wanted to get a lot more stuff done but this was enough for me to understand that I won't be trusting Enrich and it's services ever. It suffices to say I won't be coming back. There are other salons in the area that meet hygiene standards, have trained staff and are much more customer centric to understand what a great salon experience is really about. Love definitely does not begin with you at Enrich!!

Priya from enrich chembur has done my gel polish which is so amazing and beautiful! She does absolutely fine work and I highly recommend her.

Aniket was my hairstylist, who is an experienced staff and an expert in hair services. I am extremely delighted with the hair color and QOD hair protein treatment I have gotten done from him. I loved the hair make over I got. I would highly recommend this place for hair services. Also, the staff in the chembur Enrich Salon is warm and courteous. I had a wonderful overall experience and I loved the vibe of the place.

Wonderful team. Very passionate and committed about the service. Priya did a very wonderful nail extension for my daughter.

I always get my nails done from here. The staff is wonderful and welcoming, and my nail tech Priya is so good, she has the best recommendations and does a clean, fantastic job

Great experience and good customer service by staff! Great energy, polite and staff is always looking out to help. My stylist Rahul provided great service and put lots of time styling my hair. I liked my hair colour and the hair Botox treatment. It was a great experience and I would recommend this place for an amazing customer service and great offers!