ECR Grand Residency - Hotel in Chennai - Chennai, India

Rooms are NOT clean. Pillow covers and bedspread are not washed .. lot of hair seen. The very worst part is bedspread are are filled with stains and marks of previous couples loves... Not sure whether these rooms are for family stay or for some other use... .. door locks are broken. Once closed , it stucked , even with door key we couldn't open. service is very poor. No response... every one points others. Communication Only via Hindi. No one knows tamil. It was nightmare . Since we checked in at night time to attend marriage at early morning, we couldn't avoid this room. Our bad time, we don't have other choice on that night.

When you're in hurry, the pics in the restaurant may be fascinating. But, don't look at those and expect more. The contact person is warm, kind and fine. But, the service is poor. Not so clean inside the bathing area. Haven't provide the towel properly. They've 3-4 times before hitting 12:00PM where we're packing up the things for reminder. They should have planned according to the availability. Didn't provide shampoos. Don't deceit with the pictures. Pillows were worst. AC wasn't working less than 17. Also,the AC wastes were scattered inside the room. Portion of the room was sinked in the water. Service men asked to change the mode for water leakage. It too didn't work . 2 days Wasted. kindly think deeper before booking hotels. If you want peace, comfortable, concern about hygiene & safety don't ever think about this place

One of the worst ever experience! AC doesn't work and started leaking in the middle of night. Water heater doesn't work. Water was not coming properly. They couldn't provide even bucket in the washroom. Room stinks badly. No clean bedsheets. Above all, the staff was rude and literally doesn't listen at all. DON'T WASTE YOUR MONEY!!

Difficult to locate. Get local guidance. Denied Oyo booking. Booked on spot room. Ac, geyser, commode ( no water kin tank) problems. Not worth the money. Car parking good. Maybe after a good renovation, it will be a value for money.

How is this place even called a hotel? The images are totally misleading, rooms are dirty, A/c never worked(they blame it on us, saying we changed the mode, when we asked the in charge to make it operate again, even they weren't able to), bathroom is even dirtier, the water never gets hot and it looked gloomy. They don't give even packaged water as complimentary, I initially saw 1L bottles inside room, thinking they are new. While opening the bottle cap only I understood that they filled water in a used Aquafina bottle, how cheap can their mindset be to fool customers like this. The owner's soon is an arrogant person, he was in complete denial mode for all our complaints. They clearly know that their rooms are not stay worthy but they still want to make hay while the sun shines. Would never recommend this place to anyone, oyo please delist this hotel. If you don't believe all these negative reviews, then visit the place to understand.

Its really Pet Friendly. And Nice quality of Stay. Need improve some of the things from Hotel side. Also Easy Check-In possible. Contact them directly after booking through OYO for the confirmation.

Check in time Asked for RTPCR certificate even after the both dosage of COVID VACCINATION. VERY DISAPPOINTED. They are not given rooms that day, me and my wife and son 10.30 midnight another hotel go and searching, already paid ,but not received money , worst experince and tension.

Very worst experience, we booked room in oyo, paid money, they didn't accept it, hotel forced to pay 2000 per room, a/c not working properly, bad smelling rest room, no towel totally waste, people don't go here