Crystal Sarovar Premiere, Agra - Hotel in Agra, Basai - Agra, India

Friendly staff, everyone was always so helpful, from the spa, to reception, and the Concierge helping us arrange tours and transportation. Food was great too. There was always a nice variety. The room was very clean, as were the grounds and public areas. Loved the rooftop pool and Taj view.

Hotel was ok Selection of restaurants from roof top to Italian. Breakfast was a bit busy for me. Booked taj view room, was never visible from hotel due to smog.

This hotel stay was undoubtedly one of the most disappointing experiences of my life. From the moment I stepped into the room, it was evident that the maintenance was severely lacking. The shower in the washroom was non-functional, and even worse, the flush was also not working. On top of that, the basin was clogged, adding to the inconvenience. The air conditioning unit in the room was also faulty, making the overall environment uncomfortable. To make matters worse, I encountered multiple disturbances during the night with random phone calls, and the front desk failed to provide any satisfactory response or assistance. I can only assume that they have a record of such complaints, which speaks volumes about their service quality. Although a technician was sent to our room to address the issues, they spent an extended period of time attempting to fix the problems without offering an alternative room. This lack of concern for our comfort added to the overall dissatisfaction of the experience. In summary, my stay at this hotel can only be described as a truly horrendous and unforgettable ordeal. The multitude of problems with the facilities, combined with the lack of response and appropriate action from the staff, left me deeply disappointed.

we did not want to leave the room it was that comforting. loved the stay. just one feedback.. food can be a little better. other than that.. hospitality, service and behaviour all was good. just the food part, but works well since we were able to order from swiggy.

It is a five star property and location wise excellent in Agra. It is good for family and business stay. Specially if you want to keep any business meet or marriage. They are having all amenities specially roof top bar and lounge. Service of staff is good. Ambience of hotel is excellent. Nearby lot of shopping options available

We went on 10th October booked 2 rooms. Nice welcome by staff. Excellent service and location. Well behaved friendly staff. Manager Mr. JAY is very nice and humble and helpful person. We like his behavior. Food fresh and Excellent. We had breakfast, lunch and dinner, all were Excellent. Room service very good ,clean rooms.Hotel has perfect value of money. Overall great experience. Luxury stay. Value of money. We will visit again. Vinod kapor

A 5-Star Experience at Grand Mercure Agra! Rating: My wife and I recently had the pleasure of staying at the Grand Mercure Agra, and it truly exceeded all our expectations. From the moment we set foot on the premises, we were greeted with warmth and hospitality that set the tone for our entire visit. The hotel's ambiance is nothing short of exquisite. The elegant decor and attention to detail immediately create a sense of luxury and comfort. Our room was spacious, impeccably clean, and tastefully furnished. The amenities provided were top-notch, ensuring a truly comfortable stay. One of the standout features of our experience was the exceptional staff. Every member of the team went above and beyond to make us feel welcome and attended to. From the front desk to the dining staff, everyone was friendly, approachable, and highly professional. The dining options at Grand Mercure Agra were a culinary delight. The range of cuisines and the quality of the dishes served were outstanding. We particularly enjoyed the local specialties, which were expertly prepared and incredibly flavorful. For those considering a stay at this wonderful establishment, I highly recommend checking out the video review I made to capture the essence of our experience. [Link to video: https://youtu.be/86xRxvCvEkw?si=HBDraxiDzamuR6RE] It offers a firsthand look at the hotel's beauty and the impeccable service provided. In summary, our stay at Grand Mercure Agra was nothing short of a 5-star experience. The combination of stunning facilities, exceptional service, and memorable dining made our visit truly special. We eagerly look forward to returning in the future.

AVERAGE! First of all I would like to mention two of their staff members Charu and Dewanshi, they were very helping and kind. Now talking about the Hotel, Location was quite good. Rooms were not spacious enough. Food and menu can be better. Prices are very high considering their quality and service. Overall it was an average stay.