Cosmos Sports - Sporting goods store in Thrissur - Thrissur, India

Bad experience at the sales counter. The person who was assisting with the product walk-in was good but the one who was sitting at the sales counter was not friendly. It was almost going to be a deal but the ask for an image for the break down of INR 75K worth products was denied in a rude way. I understand the day will not be the same for everyone but I didn't see an attempt to get it fixed. Just reminding that "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him".

Honestly service here is not much as expected and the collection of cycle is less and only good thing about this place is it's easily accessible

Good Shop.. the staffs are very well trained and cooperative..

I like this shop very well good behaviour saff.but accesories littil costly.i buy cycle.good cycle.Great choice , amazing expertise and great service . We got good advise and Get the exact knowledge about the cycles and get the best which suits you.

Terrible after sales experience, would never visit again. Went to the store even after seeing many negative reviews recently as I was in a hurry, and I didn't have time to visit DECATHLON. Upgraded to speedo swimming shorts from the non-branded one i was using. 3 days of strictly using it in only in the pool, the material got some holes in it. Believing the salesperson who had said "Enthu undenkilum engottu kondu vanna mathi" I took it back to the store and they blamed me for it and finally to get rid of me they took some photos of it and said they will contact me. After getting no response from them I called them back and they blamed it again on me. I then contacted their customer service team by phone and mail and also the relation manager and got no response. I further mailed the director who apologized and said it would be resolved by the end of the day. Shockingly, the resolution was they would give me a discount for the next purchase as if I would make another purchase from this store. I am now questioning the authenticity and quality of the product being sold. I had bought 2 other items which I guess will have to be replaced soon.

A full fledged sports shop in Thrissur.. all quality products available..

** Replay for your response ** Honestly, I am so disappointed that you took this long to even bat an eye towards my review. It clearly shows how poorly you treat customers that desperately needed your attention. I have no interest in explaining you the scenario. I conducted a pan Indian level event which was viewed by millions of people and I suffered huge losses because of your poor service and last minute cancelation of my order by your staff. If you care so much about this matter, Speak to the THRISSUR wing of your company and get more information from those people themselves. Review Terrible experience! I'm the founder of India's biggest automotive accessories brand and a race organizer. I've given this company an order for gib in light of a very big event that was coming up. At the eleventh hour, when everything else was ready, these people said they can't fulfill my order. The worst part is they did not even inform me, I had to contact them myself only for them to tell me the order can't be fullfilled. I understand there could be issues with order fulfillment but they had not even a bit of remorse or regret that they had to disappoint me right before the event for which I had ordered from them. The lack of seriousness, the unprofessionalism.. it just makes me furious. I'm trying hard to find an alternative solution for my order, because of these people and their unorganized work ethic and unapologetic behavior. I thought they were a reputed brand and I've known cosmos for year, so I thought I could rely on them. But right before the big event, they gave me a nightmare. I'm never buying from here again and would not recommend it to others. Even if they can't fulfill an order on time, there is a proper way of talking to the customer about it. Again, terrible experience!

Wide range collection of sports good are there. But I think the price of products are a little high comparing to other sports shop.