Cloudnine Hospital - Kalyaninagar - Maternity Centre in Pune - Pune, India

MIRALCLES, they do happen and they happen at Cloud 9, Kalyani Nagar. Our baby was born at 26 weeks due to an emergency and we had no hopes. But Dr. Madhu Juneja is the probably the best in field, we were lucky to have consulted her during pregnancy. She is an excellent person first and best gynaecologist. The delivery underwent smoothly with her. Next we had guidance for Dr. Amit, who is in charge of Neo-Natal care, he is the one who assured us and gave rest to our worries. Dr. Radhika from Amit's team gave us lot of support and answered all our queries After this comes the biggest test for us as family, our baby had a 50 days in NICU. I think I am right is saying that we were lukcy that this NICU stay was in Cloud9 Kalyani Nagar. Dr. Pandurang and Dr. Radhika under the leadership of Dr. Sandip provide the best critical care in this world to our baby. All the NICU sister's I want to mention by name starting from Senior sister Neha, Eliza, Usha, Bindu, Sarita, Megha (My baby's favourite sister), Bhagyarekha, Alka, Damini (special mention to her), Manisha, Marry, Harshada, Puja were on their feet 24/7 to care of our baby and all other babies in NICU. We felt our baby was as safe as in mother's womb with this Nursing team. We also want to thank all the cleaning, maintenance staff, specially all the Mausis who keep things running smoothly. Special mention to Ambulance driver and security staff Mr. Nilesh Shinde, he provided exceptional service and support for ambulance and security for parking and personal support when we had to visit hospital late at night. At the end I would say that Cloud 9 may feel expensive but it's the best option in city. Healthcare is not just about being clinical, it's about understanding the patient and their family and we feel this was a quality present only in Cloud 9 Kalyani Nagar. We felt like family and home. The discharge process was very smooth and we loved the care by 2nd Floor nursing staff as well. I want to thank Sidhu Seth from Cafeteria who took excellent care for my mother while I was admitted and we had to wait. He made special tea for us and also arranged for Jain food. Just few points for your management, the Nursing and housekeeping staff is overworked, more personnel will be helpful. There needs to be a room, bed etc for the comfort of Mother's who visit their babies in NICU for feeding, KMC and other care. Sometimes the parents travel from far and they have to stay in the waiting area. Rooms are decent but can be made more comfortable for attendant/family. Keep up the good work. Always thankful!!

I was searching for painless vaccination service provider for my 10 weeks old. I called Cloudnine Hospital, Kalyaninagar, and Pune reception and enquired about their home service. The receptionist gave me the vaccination home service point of contact Ashish. Ashish is very professional and polite, and he ensured that all my queries are resolved over call/chat. He explained everything to me in a clear manner. As per their protocol, he checked with the cloudnine doctor and obtained the prescription. He booked the appointment for the next day, 3 pm. The next day, I received one more call from cloudnine to confirm the appointment. After that, Nurse Alpha called me at around 2.15pm and informed me that there might be some delay due to heavy traffic. However, they reached my place at 3.10pm Ambulance was very clean and sanitized. Both nurses - Alpha and Rita - were well equipped with knowledge and good manners. They showed me all the vaccines and asked to check the expiry date and name once. It was all good. Alpha and Rita both made my baby comfortable and did their job skillfully. Alpha shared her contact number and told me to contact her in case of any issues. I did payment using gpay. No extra charges than agreed previously with Ashish. Also, cloudnine vaccination home service charges are comparatively less than that of the other 4 different paediatricians I checked with. Home service is cherry on the cake. I am so glad I chose Cloudnine vaccination home service and would highly recommend it to anyone. Thanks to Ashish, Alpha and Rita for this wonderful experience.

We had overall very good experience, Also would like to mention name of Sisters Radhika Taslim, Manju, Ujawla, Anuradha, Basanti, Pratisha, Babita and Vina and all supporting staff who had cooperated very well during 3 days of hospital stay. Also canteen and food is also good and staffs are also very good and supportive. I would love to recommend cloud 9 for pregnancy and delivery. I like the balloons decorated in room door and Name plate mentioned. Thanks Cloud 9 for Excellent Service.

My experience with Dr. Pushpa maa'm was really wonderful. She helped me to deliver normally and took very good decision to opt for epidural when pain was not at all bearable for me. Also nursing staff was very cooperative thorough out my tough time. Also room hygeine and service is very nice.

Over all good. Nursing department in 2nd floor is very good and they take good care of baby and mother. There is shortage of staff. Some time you will not get help on time. You have to follow up multiple times. Cleaning and housekeeping needs an major improvements. Food service for patients is very good but for relatives food delivery in room may take time. Which is understandable as patients are always priority.

Pooja jadhav Sister... Good Service from you... Thanks... For every cooperation.. Also would like to mention name of Sister Radhika, and all supporting staff who had cooperated very well during 3 days of hospital stay. I would love to recommend cloud 9 for pregnancy and delivery. I like the balloons decorated in room door and Name plate mentioned. One suggestion : kindly add more food menu in canteen. Thanks Cloud 9 for Excellent Service.

The service end to end has been amazing. The staff and the nurses are just amazing. Special mention to our doctor Dr. VANDANA KATARIA who really made our journey seamless even when there were minor complications. Special mention to the nurses on 2nd floor, for their help and assistance day and night, and patiently handling of 2 nervous parents

Cloudnine is surely one of the good hospital in pune. And what makes it best is Doctors and Nurses. Special thanks Dr Smita khose and Dr Amit and all nursing and housekeeping staff (Rama ,babita, Nikita, ujjwala, Radhika, nutan,basanti,veena, Roshni, Anuradha , Dhanu mavshi). I had little discomfort experience during billing but I belive that's the common practice across hospitals. Hospital is bit expensive too. But overall I had an amazing experience.