Chhatrapati Shivaji Maharaj International Airport - International airport in Mumbai - Mumbai Suburban, India

I lately traveled through your airport and wanted to share my precise comments. Firstly, the check-in method turned into commendable--green and supported by way of useful body of workers. The airport's cleanliness and protection had been additionally noteworthy, contributing to a nice common influence. Security methods were nicely-treated, and the availability of records offerings made navigation easy. Additionally, the range of eating alternatives become favored. However, I encountered some areas for development. Baggage claim delays have been a huge problem, inflicting inconvenience. While well-known signage changed into precise, there were instances of confusion. Seating inside the departure living room turned into uncomfortable, and investing in extra ergonomic options might be useful. Furthermore, efforts towards environmental sustainability, along with extended recycling tasks, should beautify the airport's popularity.

One of the most beautiful stunning and amazing airport. T2 terminal has so so much to offer. The washrooms are so clean and well maintained. I had a long layover at t2 terminal but time passed really quick. The only thing cumbersome is the transportation between T1 and T2 but they have free shuttle for that too, overall an amazing experience.

Mumbai Airport, while commendable in many aspects, could benefit from some improvements to enhance the overall passenger experience. One notable area for enhancement is the immigration and security clearance process. Streamlining these procedures with advanced technology and additional personnel could reduce wait times and ensure a smoother transition for travelers. Furthermore, the airport might consider expanding its seating areas, especially in busy terminals, to accommodate the increasing number of passengers. Comfortable seating arrangements with charging points and adequate spacing would contribute to a more pleasant waiting experience. Improvements in signage and wayfinding can significantly improve the overall navigation within the airport. Clear, multilingual signs and digital displays would help passengers easily locate gates, amenities, and other essential areas, reducing confusion and stress. In terms of technology, enhancing the airport's Wi-Fi connectivity would be beneficial. A reliable and high-speed internet connection is crucial for modern travelers who often rely on digital platforms for work or entertainment during layovers. To promote a sustainable environment, Mumbai Airport could focus on implementing eco-friendly practices. This includes reducing single-use plastic, implementing energy-efficient systems, and promoting recycling initiatives throughout the airport premises. Additionally, the airport could invest in more interactive and user-friendly apps to provide real-time information on flight updates, gate changes, and other essential details. This would empower passengers with more control over their travel plans and reduce anxiety associated with uncertainties. Collaborating with local cultural initiatives to showcase Mumbai's rich heritage within the airport can create a unique and memorable experience for passengers. Art installations, cultural exhibits, or traditional performances can add a touch of local flavor and make the airport a more engaging space. In terms of customer service, continuous training for staff in hospitality and communication skills can further elevate the passenger experience. Friendly and helpful personnel contribute significantly to a positive impression of the airport. Lastly, the airport authorities may consider implementing measures to reduce noise levels in certain areas, providing quiet zones or designated spaces for passengers seeking a more peaceful environment. In conclusion, while Mumbai Airport stands out for several positive aspects, focusing on improvements in immigration processes, seating capacity, signage, technology, sustainability, cultural representation, staff training, and noise management could collectively elevate the airport's standing and provide an even more enjoyable experience for travelers.

My recent visit to Chatrapati Shivaji Maharaj International Airport was a mix of positives and drawbacks. The airport's grandeur is evident, and the facilities are generally well-maintained. However, the check-in process left something to be desired. Despite the impressive infrastructure, the check-in experience was not as smooth as expected. The queues were longer than anticipated, and the process seemed a bit disorganized. On a positive note, once past the check-in, the security process was efficient, and the amenities in the departure area provided a comfortable waiting experience. While the check-in process was a downside, I hope the airport authorities can address this concern to enhance the overall traveler experience.

Totally carpeted airport! It has all facilities (except tissue in toilet). Nicely maintained. Only downside is dim warm lighting. Airports must have bright light.

Chhatrapati Shivaji Maharaj International Airport in Mumbai is a traveler's delight. The airport's efficiency, modern amenities, and friendly staff create a seamless experience. From smooth check-ins to diverse dining options, it ensures a positive start or end to any journey.

One of the best Airports in India. It has many options and 2 lounges to check in. The logistics of the airport are good! The infrastructure is at par. The airport has close to 60 gates, so effectively, 60 flights parallel operations, which is very efficient. I'm only reviewing the domestic side of the airport. Unlike terminal 1, they have only an aerobridge to board/depart and arrival/arrive, which is, in a way, efficient to exit if you don't have check-in luggage. About the internal setup, the airport has many charging points, free papers to read and take away, and enough washrooms and drinking water tabs. The restrooms are immaculate; it has been around 7 years, and to date, I have never had any pungent stink in any airport area. I have posted a washroom video as well.

As always, it makes the traveller amused with its beauty and elegant architecture. It is an amazing airport. Busiest one. The airport handles the passengers flawlessly, the system has been upgraded since my last visit in 2019. It has evolved with the tech and has made travelers lives easier to commute and navigate the process. T1 to T2 gets a free ride from the airport bus service. Ask anyone while exiting T1 and it is just 100 mtrs from the exit gate from T1.