Bank of India - Ruby Park Branch - Public Sector Bank in Kolkata - Kolkata, India

By my experience with Nationalised Banks in India, it was a good experience. The Branch Manager was quite polite and helpful and explained the situation and the way forward quite well. The staff at the kiosk were not as friendly as their counterparts in private banks, or even as their own manager, but were not far behind. They were much better than those in the other Nationalised Banks. They know their job and rules and regulations. The only thing is that there was a lot of crowd (quite common for such a bank) and they were not managed properly. The crowd management can be a bit better. Otherwise the bank seems to be quite at par with the private banks . .

Worst as always! Worst service worst desk person. Unconventional ways to treat customers. Defy RBI guidelines and making their own rules. This bank has a "next level" of self pride as in they are the ones running RBI. #They have fixed a time to put a new barcode on passbook or provide a new passbook. - I don't know where this service rule is mentioned. #They treat customers as they are paying us to keep our money. - we all work in corporates hence we know how to deal... This is simply the result of "Quota System" in India. The example is this branch employees. I have accounts in many of the other banks but nowhere have I got such behaviour and employees so reluctant to work.

The staff here are inhuman. They keep asking for more documents for a simple low value account closure my senior citizen mother requested. Both of us made multiple trips. They were slow, kept stonewalling, don't pick up calls and eventually resulted in us not getting the work done.

Worst of the services. Rude staff . Pathetic environment. Still working like old age government banks . Needs an upgrade big time .

Terrible customer service. The bank employees act like they are God's gift to mankind and are doing us a great favour by being rude to us.

Staffs behaviour is very pathetic specially there have a officer name Sourav this staff have very rude behaviour and don't have any working experience . If he takes an work he will take like 2-3 hours. And give priority to his own personal work not customer work, and if we are facing any problem in account then after saying him he acts like very disappointing. We are like work under him . He should be reported !

70-80% staff not working properly.. & behavior is too bad... Bec this bank is gov bank that's why

A zero star would be more appropriate rating but Google doesn't allow that. I don't find any good words to praise them, staff are pathetically poor, their only target is harassing customer. Visit this branch at your own risk.