WoodSpring Suites Jacksonville Campfield Commons - Extended stay hotel in Jacksonville - 11250 Lamb Tail Ln, USA

From the time we checked in, Jessica the front desk clerk was very helpful & understanding of our late check in time. Me & family stayed here for a week and both desk clerks. Jessica and Cheyenne were kind, helpful and attentive to our needs, also their boss Bianca. They made sure our stay was comfortable. The rooms were well maintained. Overall me & my family had a great time staying here. Would come back again.

I'll keep it short and sweet. The rooms at this place are upgraded in a nice manner and if they were actually kept clean, this would be a great hotel. The floors during our stay were sticky and left me and my children's feet black on the bottoms. Also, the stove area was sticky as well so I wasn't surprised when a roach was seen strolling into our room. I of course checked out to stay at another hotel the instant I saw the roach and when I requested a refund for the remainder of my scheduled stay, I was met with hostility and aggression by the hotel manager who's name I believe is Bianca. She literally tried to argue with me about the roach not belonging to the hotel but instead another tenant as the roach was seen coming inside our room from the hallway. Ma'am, it doesn't matter where the roach came from all that matters is that the roach is here in my room and I did not pay to have extra guests over. I decided too leave and disengage from the argument with Bianca and instead opt to dispute the transaction with my bank. I would advise anyone to not stay there, there's a nice Hyatt Place in the northern area of Jacksonville that's a much better option. Also, this place doesn't mention that the staff leaves at around 6 PM and for the remainder of the night no one is present to monitor the front desk at all. Quite scary indeed if safety is a priority for you.

We arrived at 3 in the afternoon, and the desk clerk was available and helpful. We chose this hotel to be near to the Mayo clinic. It was an easy drive there and back. We knew it was a residential hotel so we weren't expecting the typical one night amenities. But the Marriott on site at the Mayo is $300. The room was spotless including the inside of the refrigerator and the microwave. It was also large and felt spacious. We did have to request towels and soap. We slept well. It was quiet, the mattress was the firmness we like. It is true there were only two smallish pillows but that worked for us. There was no desk clerk when we left at 6 am but, again, it's a residential hotel. We would stay there again.

My stay at the WoodSprings Suites here on Lamb Tail was absolutely peaceful. It’s the cleanest extended stay that my family and I have visited on business trips here in Jacksonville! You can “feel” and smell the cleanliness upon entrance. The General Manager and front desk staff are so approachable and genuine. I appreciate the level of customer service offered to guests and I HIGHLY recommend! Thank you Staff!

Me and my mother came in to get a hotel for her and my dad, a man over the phone told my mother she could check in at 11 and she had her confirmation email proving she had an early check-in. The lady, if you can even call her that, Jessica- who was working the counter, cocked an attitude at her and told her she couldn't check in until three, opposite of what the confirmation email said and said she'd have to pay extra to check in early after the guy on the phone said it wouldn't cost anything. She was rude and disrespectful the entire conversation, she should be fired for the way she treated my mom. She didn't even ask for my mothers name until we asked to cancel the reservation. Will NOT be staying here, ever. To anyone reading this, SPEND YOUR TIME AND MONEY ELSEWHERE. It's not worth it. Read the other bad reviews. ZERO stars.

I have been staying here for a few weeks and the staff has always been helpful and kind. The rooms are clean and spacious. Honestly I have no complaints! Bianca is doing an excellent job at managing this place!

We came into town on Thursday for my wife's Heart procedure starting with testing on Friday and procedure on Monday knowing she will be in the Hospital at least until Tuesday . We booked our Stay at Woodsprings in Jacksonville florida . We were told at the front desk that we would have to bring our towels and wash rags down to the front desk for even exchange for clean ones everyday , and the room will be cleaned twice a week . Friday towell exchange went well and as we left Saturday morning for a while we saw house keeping in the hallway on our floor so we took it for granted that when we got back that housekeeping would have at least took.out our full bag of garbage and gave us clean towels . When we got back to the room a few hours later nothing was done , dirty towels still in the laundry basket and garbage still over full . So I took the trash down and found a trash can to put it in then I went and got my towels for even exchange and found the gate to the front desk down and no one to be found but there is a sign that says if no one is at the desk call 500 from the lobby phone and they will come help you . We'll when I dialed 500 the lady that answered said I would have to wait until tomorrow to get clean towels and as far as housekeeping cleaning our room we have to be at the hotel 2 weeks before we are put on a list to have our room cleaned . We'll I said that's not what I was told and she said that's the way it is and I said this will be the last time I use this Hotel and she said " oh well " and hung up on me . Besides all that one of the dwares in the room will not stay closed there is black mold on the window sheers and when we checked in the first day there was a couple towels on the bathroom counter opened up and tossed on the counter like someone used them and the toilet seat was up like someone used it . I told front desk about it and said you probably had someone in this room and when they saw that the drawer wouldn't stay closed probably changed rooms which front desk did not deny it but gave me clean towels and said we are full there is no extra rooms to exchange for you . If I can find a way to take pictures of trash in the halls and in the laundry room floor then I will upload some pictures to show you . But if you are looking for a hotel I would find a different one

The reason my score is a 1 it’ll be a zero if I could. The manager Ms Bianca and her co workers that are women, target women who are pretty and give them a hard time about pretty much anything! They close the office depending on the person. Show favoritism, make us do laundry for their covers or sheets when it’s their job! They also change the prices depending on the person too! It’s all very unprofessional. Ms Jessica flirts with my husband who felt very uncomfortable by her strange remarks! Cheyenne is another coworker, she is VERY RUDE, and only became nice when I threatened to let Ms Bianca know by via audio how I was treated. She was rude I asked for a plunger and was told that’s not an emergency! When I and my kids have to use the bathroom everyone has to use the bathroom through the night it had just hit the mark of office hours closing and they couldn’t assist me with a plunger. She later assisted me with the plunger but called to argue “get her point across” by saying “that’s not a emergency so I didn’t feel you need so don’t ask again” followed by a very nasty tone, as I stated I’ll let Ms Bianca know, and hung up. I came down the elevator to her yelling on the phone to someone while the office was closed about me stating I’d tell the manager. Very nasty attitudes, the hotel is very nice but has the wrong ghetto unprofessional people running it! Ms Jessica only is respectful to the coworkers but she is very racist and assumed I didn’t know Spanish then would proceed to speak badly about people of color in different languages to people who were working construction, or the other Hispanic beautiful lady, she exchanged words with her who was in the process of getting trained; she spoke about me in another language then the new person (other Hispanic lady) corrected her ignorance. Who was later fired. All in all be ready for jealousy, high school drama, gaslighting and bad treatment from people like Bianca, Jessica and Cheyenne. Be blessed and stay safe people!