Willows Hotel & Spa at Viejas - Resort hotel in Alpine - 5000 Willows Rd, USA

This casino banned me for loitering when I still had money to gamble in my pocket & I was looking for a slot machine to play. I tried telling that to the security officer that was banning me but he was not hearing me. The security officer's at Viejas Casino are the ABSOLUTE worst they are under some type of reward's system for each person they ban or something like that I am convinced. I consider myself a person that is very composed & level headed & reasonable I am definitely NOT a trouble maker & I have NEVER been kicked out or banned from any business or store.

Horrible stay! The main restaurant was closed during our stay to celebrate my daughter’s birthday. Pool service, restaurant, and bar all closed in the middle of summer time. The staff and security were not kind to my 23 year old and 21 year old daughters because they looked young. And to top it off I’m up at 4:30am writing a review because some sort of jack hammer is going off in the valet area below our room. I hate writing reviews but waking me up reached the limit :(

I had the best time. I was given a Beautiful suite that was Outstanding. I enjoyed everything about the place. Can't wait to visit again.

I came a couple years ago and it great! It really fell off though! My husband and I got massages and body treatments and both of our treatments sucked. Left a 2.5 hour treatment session feeling like I didn’t even get a massage! There was no technique, just someone rubbing lotion on! Amenities also sucked. Jacuzzi in both men and women’s lockers barely warm and bubbles broken! Never again!

This place is by far the top notch places I ever stayed at. Ever. From the orient to Boston to Florida. The suites at this place are spotless. The amount of care and cleanliness and all that goes with a suite. You can’t beat it. It’s also very tranquil location and QUIET. From what I understand it does get busy during the summer months and special times of year but when we went it was amazing. Also if you like Asian foods there is an amazing noodle shop open till 1am. Amazing.

Great hotel experience. I got an early check in and the front desk was super nice and accomodating. All staff greets you with a smile and a hello. The rooms are spacious and clean. Beautiful spaces. Love it here ❤️

Great experience with my check in. Luz showed me the Spa and assigned me my locker. My 80 minute hot stone massage was fantastic with Emilia and Karla did an excellent job of getting me checked out and scheduled for my next visit. Beautiful Spa and wonderful Staff. Thank you Looking forward to my next visit ~ Carol lovejoy Jan. 27, 2024

Bear is so amazing! He is the best VIP Host ever! When first booking our room for 1 year wedding anniversary, he made the process super easy and understandable. When we checked in, the hotel staff were extremely nice and Informative. The room was decorated beautifully for our anniversary and we had such a wonderful time at the pool. We definitely plan on going back to stay!