Willow Run Pet Resort - Kennel in DeSoto - 1116 E Parkerville Rd, USA

I worked there and loved everyone I worked with. The vet and his wife were amazing and I even adopted a dog they had rescued. They had her for the first four years of her life and I have had her since. Gabby is the best little couch potato.

Boarded my dogs here after having not boarded them in years and it was a great experience. My dogs came home happy and tired. We opted to have them groomed and they are so handsome and their coats are shiny and clean. We will definitely use them again in the future. It was so nice to have peace of mind that my babies were taken care of while we were away!

Have been yet, but the experience is always great. I've been boarding my pet(s) there for 10+ years.

Our Muffin has been boarding here for over 2 years and we’ve been pretty pleased with the service here this far. Two months ago I called in and informed them that I’d be running a few minutes behind, one of the receptionist stated to me that that was okay. She stated that I wouldn’t be charged the late; however, once I arrived I was charged. The young ladies are very rude at times and there’s not an ounce of professionalism when addressing a customer concerns. I was frustrated due to their nonchalant attitude regarding the charge and their unwillingness to show any compassion for a customer that had already paid four days for boarding and was only about 15 or 20 minutes late. Fast forward, that issue was remedied and our fur baby continued to board with them over the next two months, at the beginning of the month our pooch had injured her toenail. We stated that we’d like to pick her up so that she could rest better at home after the injury, they refused to let us pick her up. This is yet another example of young kids being unprofessional and not trained in the area of being professional and sympathetic towards clients needs. She was picked up that Tuesday, she was in good shape, and all was well. I called in this morning to board our pooch for next week and was rudely told that we could no longer board with them due to an incident that took place two months ago in which she claimed I hung up on one the young ladies. This was untrue and when I stated that I had since then boarded there twice and there hadn’t been any issues, she rudely stated that we were not welcome to board there. Due to the fact I was a concerned pet owner with questions about my pet’s injury, that they did not have the answers to, resulted in them making a bias decision and shows that they are not culturally aware. We have boarded at high-end kennels for years with no issues; therefore, you guys are the issue, not a concerned client.

Everyone is so patient and attentive really appreciate this considering this is our first boarding experience. The Haywood family gives you all 5⭐️s

I wasn't informed when i made the appointment 2 weeks inadvance of the all day process to have my dog groomed. I was given a drop of time of 7:30 am. But when i went to drop her off. I asked what time may i pick her up. I was advised her grooming pickup time is between 1-4pm. WOW! That's 8 hours , that's two long , then I was told it would be another $25.00 if i want her to be grommed by herself one on one. I wasn't able to leave her and i wasnt given my deposit back because I couldn't meet that time frame. I assure she would be ready without 2- 3 hours of drop off time. Not 8 hours.

This was my first time boarding my fur baby the staff was very friendly and knowledgeable the staff made me feel very comfortable leaving my fur baby

The staff were very nice. My two dogs stayed for 3 nights. Over the phone I was quoted 39/ night per dog. On the website the price is 35/dog per night. When I went to pick them up I was charged 41/dog per night so I’m not really sure how to feel about the price discrepancy.