White Castle - Fast food restaurant in Chicago Ridge - 10555 S Harlem Ave, USA

Not sure what takes so long but this is the slowest location I’ve ever been to. There was only one person in front of me and I waited for 40 minutes for 2 burgers and fries. I understand lack of workers but I’ve worked in fast food in my teenage years. It is not THAT hard! Finally had to go inside after being parked and guess what? 4 workers and not ONE even started my order. Thank God I went to check I probably would’ve sat outside another hour before anyone even remembered I ordered! One thing is the manager was accommodating, I actually felt bad for her. She seemed to be the only one who knew what was going on!

The staff was awesome my food was hot and fast. After years of going to this restaurant never once have they screwed up my order

Fast service with hot tasty food. Location is not the best because it's at a busy intersection but not on a corner. Exiting the property is not easy sueing rush hour times. The restaurant is not too crowded probably because of location.

It sept 11. 9:30pm the two girls working have been absolutely amazing! Food was perfect! Inside was very clean. The girls working seemed to be so happy working together.

Service was beyond slow!!! Usually I have a good experience here but tonight was ridiculous. I honestly think there was only one person working. And of course when I’m waiting someone comes to my car and asks for money. I specifically went to this one because I had an issue w the one on Cicero w someone asking for money. This seems to happen every time I come after 9 or 10pm. It’s kind of scary to be honest because you don’t know if they are trying to rob you or not. So I’m sitting behind a car that’s at the speaker box for at least 10 minutes. The whole ordeal took 20 to 30 minutes and cars behind me were honking. Please hire more people. White Castle is usually busier later at night because of drunks and stoners. I’m giving it 2 stars because the food was at least fresh and hot. And please do something about panhandling. I’m making a rule to not go here past 7 because of the panhandle issues.

I think they cook the food fresh. We got ours hot and delicious after a small wait. Worth the wait. Thank you.

Just left and was pleasantly surprised and upset all at the same time. The Lady that took my order was phenomenal. Great to see "Mature" ppl in the workforce. She deserves a raise & a promotion because I'm totally convinced She's an asset to the company. However, the person that prepared the food should be demoted to a customer. She gave me a container of old, dried up fries. Everything else was fine. I started to bring that garbage back but I'd already gotten on the tollway, and most importantly I didn't want to have to give the nice, mature Lady anything extra to do by returning my entire order for a refund. I will NEVER patronize this location ever again and I will encourage my clients and colleagues to follow suit. NEVER had this problem in Alsip, I'll stick to them!!

Even though there was a line when I got to them they were very attentive. Then when I recited the food it was fresh and hot!