Whataburger - Restaurant in Ruston - 801 North Service Rd E, USA

Every employee that we encountered was friendly and helpful. It took a while to get our food but it was good. Our order was correct and looked as expected. We were given a small sample of the Dr Pepper Shake. I will definitely get one next visit.

Everyone was very friendly. Service was amazing. Food was hot and so good 😊.

Slowest drive thru of all time at night. You will half of the time tell the person at the window what you just ordered like 3 or 4 times because they leave to talk to the others about who knows what and their conversation is more important than you. It's been this way pretty much since they opened. Whoever is the night manager doesn't care or is never there for the employees to just leave you hanging at the window forever

Biggest travel day of the year. Drive thru line was long and SLOW, so opted to go inside. One person taking orders and trying to deal with a drive thru customer that was unhappy about their fries. Seemed to be understaffed while at the same time, I watched a worker that appeared to be prepping walk to and from the walkin cooler at a snails pace with no sense of urgency. The front cashier was very professional and handled everything well. An assistant manager was more concerned with clocking out and complaining than helping the staff get out of the weeds. Manager was nice but was being pulled in too many directions to be effective. I've been to this store before and usually they are extremely efficient. Just seemed like the entire staff was way too green for a Thanksgiving weekend.

I’m really at a loss for words with this experience. Simple order, #1 Whataburger w/ mayo, and onion rings. Simple simple simple and not only did y’all apparently lose my order and keep me in the drive through lane while I watch everyone drive by, you finally get this “simple order” out to me. Except….. with fries! Not the onion rings I paid for. Now when I hand the food back through the window and wait more, I finally examine my burger. Mayo not mustard was my order. Y’all could have made 10 new burgers in the amount of time you made me wait for this! Absolutely horrible!

Went through drive thru at lunch time. I really thought it would take along time because it was very busy and I was like 6th in line. But very pleasantly surprised that it was really fast. So I give it 5 stars ⭐. My burger meat was to dry for me. But that happens so times. So all in all great service and the food wasn't cold.

I do not recommend this restaurant as I usually am a big fan of Whataburger. This is Likely another case of mismanagement, the Achilles heel for franchises . One solution new manager, New team

Service was slow in the drive through when we there. Not many vehicles and took us about 15 minutes from when we placed our order to receive our order