Whataburger - Restaurant in Angleton - 1120 N Velasco St, USA

Ordered online, paid at counter. Asked specifically for fresh hot fries (they were barely warm). Had chili cheeseburger (also about room temperature) very disappointing. Compare advertised photo of burger to what was received, YUCK 🤢. The people working are super nice and was busy, especially drive thru but no excuses.

This location is a sorry excuse of a Whataburger. I used to have no complaints but lately quality has decreased significantly. You wait in a welfare line for 15 + minutes, only to receive fries my 10 year old could have made in the air fryer and a burger I’m sure SpongeBob could have made better. The girl at the window was nice, great customer service. Not sure what is happening in the back but it needs to change immediately.

What the heck is going on here. Really what happened? There’s always a wait now. The last 2 times my order “disappeared” and I waited approx 30-45 min for food. The employees have an attitude because it seems they’re short staffed. Like what happened? Management needed. Please fix because there isn’t many places to eat around here. There’s dirty tables and food everywhere and food and underneath appliances. These fries were out of box yet employee pulled more from back and dropped instead of using new box on floor that didn’t seem frozen anymore

Have to agree with the other reviews. I’ve given this location so many chances. It doesn’t matter if you are the only person there; it’s going to take at least 30 minutes. Whataburger needs to figure out how to make fast food fast.

Well today 1/4/ 24 I was the 9th or 10th vehicle in line at the drive thru, it took 40 minutes to get to the order window and additional 25 minutes to actually pay and receive my order. When I got to the window, I asked the cashier why it was taking so long, her reply was "I'm not really sure and we don't have the chili cheese burger would you like something else" WOW really, after looking in the window I counted at least 7 employees, so it couldn't be due to short of staff and apparently the manager was too busy to speak to customers

The food is pretty good it's okay just have a lot of time on your hands do not go through if you are in a hurry to go to work or needing to get to an appointment on time because this fast food restaurant will take you at a minimum of 10 minutes in the morning to get through their drive-thru but they are nice and the food is good they are just extremely slow

It was pretty busy and not once did I see anyone upset about a wrong order… that wouldn’t happen at those other places. Thank you ladies and gentlemen. Y’all have a great team.

Love What A Burger but sadly this one has customer service issues about 75% of the time. Last time I was there I waited 45 mins (I used the app so add 10 mins drive to that) for 2 burgers 2 onion rings and 1 fry. When I asked what the issue was I was told " we're just really busy" (they were not) then I was told "we are under staffed" nope just as many people as normal. Then I got my order... The fries and onion rings were great and hot ... But the burgers were cold ... Not cool ... Cold! Thankfully it is not always like this because this is the only one within 18 miles from my house.