Whataburger - Restaurant in San Antonio - 1118 Roosevelt Ave, USA

I wish I could say that I had a good experience here today however, that is not the case due to some mishaps at work me and two of my coworkers ended up volunteering to go clean a house that was an ours to clean in the first place. So we decided to stop at Whataburger to grab a quick bite to eat. We all had separate orders. We all paid separately. I ordered a sweet and spicy bacon burger when I realized the total I realized they did not give me the Jr which is what I asked for so if I came out to give the car in front of us their drink and I called him over immediately and asked him to correct us. They had enough time to correct it because we had just drove up, so he comes out and he takes our payment from each of us so by the time we get to the window all our food is paid for everyone got their food my two coworkers and I’m still waiting. I’m thirsty so I ask my sister who is driving asking for my tea she calls him. He opens the window and he says he was going to give it to me with my food, and then he asks, oh, what size was it and my sister says it should be a large for how long after taking mind you they already had their food both of them so then the lady that’s in the back my coworker she notices that her burger doesn’t have jalapeños or avocado so we tell them and the boy says she didn’t pay extra for it mind you she ordered number for a Caundo San apenas and avocado, so they end up giving her in little containers so we’re still waiting and then at this point I noticed when we asked for the sweet tea he ends up looking like he’s serving it but then he walks out the side door and helps the car behind us. They end up getting their food and they drop off , apparently my sister tells me that two other cars drove off also so total of three cars cutter food before me and Yobas made you my sister and my coworker are eating their food and they’re done with their food and I have still yet to get my food so I get upset because we’re supposed to be at this house since 3 o’clock not us another team but we’re on our way there and we’re 40 minutes away so this point I’m a little frustrated and I just want to get to this house cleaning and come home I asked the boy can you please call your manager I just want a refund and he’s like oh you were waiting for your food store and I said I know but y’all are taking way too long. A car drove off already and they got their food way before me. They’re already done eating and I still haven’t got my food so then he goes which I thought he was gonna call the manager but he comes back and he’s like I have your food right here and I said I don’t want my food anymore. I just want my money back so then a couple seconds goes by and the manager comes to the window and he tells me when I ask for my refund that he cannot refund me and I said why I don’t want the food anymore I took way too long and he said it’s per policy for my store manager at two you don’t have to talk to Melinda he says and I said OK is she here and he says no and I said OK that’s fine. I’m going to dispute the charges with my bank and we drove off mind you I did not take the food I never got my I was a little upset because I was really hungry but it’s fine. Their customer service was terrible. He did not even apologize and he didn’t tell me we cannot give you a refund so if you’re just going to take your food, I was so annoyed.

Couldn't find any napkins but I cant complain. Great air conditioning, i didn't have to wait in line, was greeted by the door and at the register, food was well portioned, and was given a good farewell. Talk about satisfaction. thanks what a burger.

Just left. My Patty melt had no onions and no sauce. Driest burger and missed the grilled onion taste. Young lady said we're running out of bread and a lot of things. No Dr pepper and apparently no onions n sauce. So sad. Never had this happen 💔😢

I waited in the drive through line for about 45 minutes just for them to say they couldn’t find my order. I understand it was late at night however, the fact that they didn’t even know if they had even charged me for my food yet shows some level of disorganization. I’m glad they didn’t charge me for my order but they still forgot the spicy ketchup after they asked me if I wanted any condiments. Probably one of the worst drive through experiences I’ve encountered.

As usual I have the same presenter messing up my order. I order 2 #7's...2 apple pies and a large order of onion rings. He hands my 2 #7's and I tell him I'm missing food. He turns around to hand me the onion rings that had been sitting there since I ordered my food. Argues with me that these were mine. Then says he'll make me fresh ones...all the while I'm waiting again and now the rest of my food is cold.

Somehow they were able to mess up my entire order AND everything was cold! Guy at the window today at 6pm just handed us our food and closed the window, didn’t even ask if we need napkins or ketchup. (They weren’t in there). 6pm and it wasn’t busy? I can tell why

We had lunch here and let me tell you. I'm amazed with this store. They had WOW customer service. All the employees provided great customer service. This is probably the best service I've ever had.👏

12/1 We came into this location late night and believe we had gotten attended by a new employee, the way the manager on duty and another employee were talking to her, was very rude and honestly we felt so sorry for her. It was very uncomfortable.