Westlake Ace Hardware - Hardware store in Odessa - 4652 E University Blvd, USA

I’ll go out of my way to shop here. Employees that actually help!!! Not near as busy. Employee named DEMO is awesome and helped me when he didn’t have to. You’re gonna spend a bit more but you get what you pay for.

Best Bolt Bin Around. Great big variety of nuts and bolts. I needed a special size to fit brake calipers on my truck. I looked at 2 other large hardware stores and they didn’t have any. After a few minutes of searching through Ace Hardware I had my bolt and was out the door hassle free.

Employees were very helpful and knowledgeable about their products. I went in to purchase specialty bolts for furniture and the associate that helped me, took me straight to the aisle where they were located. The cashier who cashed me out added me to the rewards program, for extra savings.

Fantastic got a key made had a coupon for a free tape measure. Friendly staff and available for questions.

I needed a key made and they took care of it in about 2 minutes and were very courteous.

Not going back !!! I went there looking for a butane canister and two employees couldn’t help me but one said they may be by register, I get to cashier and ask if she knows where the small butane cans are and she looks around and says they are out. So I pay for my merchandise as I’m leaving I look back and see 3 different brands of butane within reach of cashier. I grab one and by know I gotta get in line to pay (again) for the item that 3 different employees could not help me find even when it’s les than 5 feet from them. They just seem to say the easy thing like we’re out, we don’t carry them anymore and one gave me an isle number where there wasn’t anything related to what I asked. I won’t visit this store again.

Every time I go into this store, it is clean and organized, and there is always someone knowledgeable willing to help if I need it.

1. Employees ask me if I needed help 5 times check ✅ 2. Shelf's Stock is good ✅ 3. Expensive ⛔ 4. Yard products ✅ 5. BBQ stuff ✅ 6. Good electric section ✅ 7. Lots of air filters ✅ 8. Clothes too ✅ 9. Tools check ✅ 10. Outdoor patio horrible ⛔