Wendy's - Fast food restaurant in Bellmead - 1004 N Loop 340, USA

Hadn't been to a Wendy's in years but the lady that waited on my friend and I, sure would be a reason to come back. My friend ordered chicken nuggets, I believe, and when she asked what sauce he'd like, he said "surprise me". And she did. It was some spicy sauce and he enjoyed it. She joked with us some(it was late and we were the only ones there). She made it feel a bit like being at home. Thank you!

Pros: the staff was nice and polite. Not rude at all. No problems with the food or place. Cons: I came in to be the second group in line. The two folks in front of me seemed to take forever to have their order done. I think we waited 20 minutes to finally get to order. While ordering halfway through the cashier stepped away to go do something else. 5 minutes later finally came to finish the order. We sat down to wait. The wait time wasn’t too long luckily. However we went to grab the food and the lady literally told us to go back and see what exactly was missing and to come back for the rest. What the heck is that? They gave us an incomplete order and wanted me to let them know what they missed. Just ridiculous. Never had that happen before.

Your hours say your open till 1:00 am all of the other Wendy’s are also open till 1am so it’s really weird that we got there at midnight and waited at the drive through for 30 minutes before leaving because there was no service. Just change your hours of operation at this point because this is not the first time I’ve had this same problem. When driving away we saw them just sitting inside the kitchen so they were there.

Food is good but (im assuming) the male manager with curly hair is very rude. he said no words while giving our food and we needed a salad ranch so we asked nicely and he ,once again, said no words and gave us the ranch and dropped our cesar dressing we were trying to hand back and gave us the ugliest look like it was our fault. do better with employees.

Well, I had the Wendy's $3 breakfast option. It was less than awesome. It was $3. The speed was fast, and the sausage biscuit was moist. The sausage pattie was square, which was unique. However, the potatoe wedges were awesome. Well seasoned. The service was rude. She didn't even speak to me at the window, nor did I get napkins or a receipt.

Unbelievably unorganized. The employees had no idea who was running what. Gave coupons for my frostys, but was still charged for them (yes I got my money back afterwards) point is no one knew how to run the store and employees were everywhere. Ignoring drive thru, needing to take an order and find someone to make it (not understaffed). Then the next car could finally order. I asked for a receipt and this caused an issue. Y'all don't give receipts or what? And good thing I got one, as they overcharged for 3 free frostys. You need better management at night.

I would give the Bellmead, Tx location zero stars if I could after the unbelievable poor customer service that my family and I were unfortunate enough to receive from the "manager" Kurstin whom after I politely explained to her that our order was missing three 4 piece nuggets and 1 french fry and 2 medium drinks (we ordered 6 $5 biggie bags). She turned and questioned the employees and then returned to the drive thru window and asked to get the bags back which I was happy to hand to her and asked to please make sure that when they correct the order to please see to it that the food is not just tossed in the bags like they were when intially given to us. She then retorted "excuse me?!?" as if I was being rude which I was not and then she said "I'm already making sure they remake your order properly I don't need you to tell me how to do my job!" with an attitude. At this point we decided to just ask for a refund due to her attitude and condescending tone at which she ignored the request and continued talking to the employees, I then said "excuse me ma'am, ma'am excuse me" trying to get her attention which she blatantly ignored me and when a male crew member approached the window to see what I was saying, I told him I requested a refund and am not interested in the food to please tell her that we requested a refund, he turned to tell her and she said "too late I'm already remaking it and he can wait" she then returned to the window with the food and I explained that I requested a refund and she visibly ignored the request even when she was again told by the crew member and she said "um we already rebagged your food and I am not refunding your money" which of course I would not accept that and insisted that she give me my money back and we would go to another restaurant which she said she will not. I asked for her name and title which she gave nonchalantly and I then reiterated my request for a refund and she still said no which I then asked do I need to call the police? We do not want the food and we would like a refund as requested which she replied "call them!" then as my spouse started to dial the number on her phone then the "manager" Kurstin asked "where is your receipt?" then I replied "it's in the bag that you have ma'am." She then said "give me your card" and I replied "I paid with cash," she then left and came back with my money and she said as she was handing me my refund "I will be speaking with my DM in the morning, don't ever come back to this Wendy's again!" Never in my life have I experienced such deplorable customer service! Kurstin should not be a manager at all in my opinion, at her position she should exemplify to her subordinates the great customer service that the Wendy's brand is renowned for and boasts on their advertising and should never speak to anyone the way she spoke to me and my family period! All this horrible lady exemplified is everything you should not do ever! This single bad experience was enough to forever tarnish the brand and their mission statement in which they pride themselves, we will not be back.

I recently visited Wendy's on an intensely hot day, temperatures soaring above 105 degrees, and the idea of cooking at home was out of the question. Seeking relief, I took my family to Wendy's for a quick meal, enticed by the $4 for $4 deal and the classic Wendy's chili. However, the highlight of the visit was Larry, the exceptional cashier who single-handedly turned around my mood. Despite the heat and my initial bad mood, Larry's laid-back yet professional demeanor and friendly vibe had an instant positive effect. His attentiveness and genuine care, checking on us during our meal, transformed what could have been an ordinary dining experience into an extraordinary one. Larry's outstanding service truly made him the MVP of Wendy's, and the only reason I felt compelled to write this review was to ensure that his exceptional dedication and professionalism receive the praise they genuinely deserve. I can't thank him enough for making our visit memorable and enjoyable. If you're looking for a superb combination of great food and exceptional service, Larry's presence at this Wendy's location is a must-experience.