Welcome inn - whirlpool suites& extended stay - Hotel in Lyons - 3922 S Harlem Ave, USA

The ladies working behind the front desk were very sweet and nice. The room however, was not cleaned very well and smelled like cigarettes. The bed was nicely made, but it doesn't looked like they vacuumed or washed the bath tub. It's ok if you're an adult who just needs a bed and a shower, but it's not suitable for children at all.

First they gave us a room that someone had recently checked out of. Then, we got a room that had been "cleaned". I refused to touch anything in the room. The walls were stained with questionable substances. The clothy headboard was stained with questionable substances. The wall light switch didn't work at all. The bedside lamp shade may have been used to beat someone to death. It had cracks consistent with the size of an adult human skull at least. My boyfriend and I argued for about an hour before we left that nasty place and went to Ambiance.

I am disabled and in a wheelchair.when I stayed there a few months ago they had no problem with me staying there with a wheelchair and service dog. With the new owner they had let us rent a room. It was the same staff as before so they knew that I was in a wheelchair and have service dogs. The new owner told me that I could not stay there any more because of being in a wheelchair and having a service dog. They are not disability friendly. The rooms are falling apart. In my room the upstairs rooms bath was leaking into our tub. The ceiling was breaking off from the water damage into our bathroom. I would not recommend anyone to stay there. The place needs to be condemned. The mattresses are all pissed stained.

The parking lot is covienient and secure. The rates are extremely reasonable. The surrounding neighborhood has a lot of stores and restaurants. Mo the clerk who checked us in was extremely polite and helpful. My husband left his wallet and we were able to get it back immediately.

Worst hotel to go to bed bugs and dust mites the cleaning services don't even clean my check out date is April 29 at 11am but cleaning services come in my room April 27 and take all my clothes out said I ordered room service to clean and I didn't tell room service to come clean at all but all my belongings were out of my room now I'm missing some of my belongings they need health inspection to shut this place down worst place to get a room at all ways drama there and stealing

BED BUG INFESTED!!!! I get here they attempted to up charge me for the room because it’s the last queen size room.. then offer a $5 discount.. I remind them I called earlier within the day so I get the room for the actual rate.. get in the room, not even in there for a hour start to feel uneasy.. look around the headboard 3 bed bugs just chilling.. in 3 different spots… come to the office. Now they wanna upgrade my room & attempt to explain.. after I decline now it’s a problem with the system.. I called the police for my security because she’s getting loud & upset with me like IM IN THE WRONG… please don’t visit this place..

Our room was clean and neat. The parking lot is covienient and secure. The rates are extremely reasonable. The surrounding neighborhood has a lot of stores and restaurants. Mo the clerk who checked us in was extremely polite and helpful. He was also very friendly. My husband left his wallet and we were able to get it back immediately. The cleaning lady found it and turned it in. Mo made sure I was the I was the right person before he gave it to me. We appreciated that. It is a nice place to stay.

If I could give negative stars I would give 5 negative stars. We booked 2 rooms on line, they had a 2 star rating. We got there... the picture didn't match. The rooms were filthy. We opened the door and a blast of urine smell hit us in the face. The bed was scary, musty and questionable. The refrigerator had things growing in it. The bathroom was horrible. The toilet was dirty and the floor was sunken in. I couldn't force myself to look at the tub. Needless to say we got a refund and went to LA Quinta also a 2 star rating which was very good.