Wayfinder Newport - Hotel in Newport - 151 Admiral Kalbfus Rd, USA

I was definitely reading the reviews on this hotel, and they were scaring me before I arrived too. However, you have to remember that people mainly post about their negative experiences, not the good ones. Honestly, it wasn’t as bad as people said in the reviews. The lobby of the hotel was very nicely decorated. Upon arrival, we got a welcome drink! Our room was located on the first floor. The hallway was kind of spooky and not very well-lit, but honestly, it wasn’t that bad. Our room was bright and clean. The bed was very comfortable with a fluffy duvet cover and comforter! The shower was clean, with nice local Shore Soaps. We didn’t get to use the pool, but we had a great experience there! I would definitely come back!

We loved our stay at this fun hotel. The room was comfortable and very nice. It's been renovated and has a great retro vibe. The gym was very nice, and they have bikes available for guests to use. We didn't try the restaurant, but we it looked like it was good as well. Overall, this hotel and staff impressed us and exceeded our expectations. We will definitely be back for another stay.

I was hesitant to stay here based on the recent negative reviews, but I was very happy I didn't let the reviews turn me away. It is so hard to find a hotel in Newport that has a reasonable dog fee and that allows dogs bigger than 25 pounds. The Wayfinder was super welcoming to my 100-pound Rottweiler. Our room was clean, spacious, and the beds were extremely comfortable. The lobby and restaurant looked very nice; I will definitely try the restaurant during my next stay. The nice lady at the front desk gave me a late checkout of one hour for free. The housekeepers were also very friendly and accommodating. One thing I would say is I wish they had luggage carts. Ignore these bad reviews and stay here, especially if you have a dog with you!

Let’s start with the pros…The pool area was great with lots of seating, towels, and a small snack bar. The staff were friendly, helpful, and calm despite a busy hotel. The rooms were as pictured with beautiful decor and ample space. Our room even had a cute little balcony with two chairs. This hotel had lots of parking and a small fitness center. The Cons…Our room had plumbing issues. The shower had almost no water pressure, and the toilet in the room ran continuously and loudly throughout the stay. I questioned the cleanliness of our room because upon arrival to our “clean room” there was a long black hair on the shower wall, and a soda can full of ashes left on the balcony. The hallways felt dark and dingy and did not match the rest of the hotel (unclear if this will be renovated). I do think once the lobby, bar, and restaurant open back up it will be a different experience here. But without those amenities and some of the issues we had with the room it’s hard to give this experience more than 3 stars. I do think there is hope though and would love to see it when it’s fully open and hopefully update this review.

My family and I stayed at this hotel during our Labor Day trip. I would like to highlight the customer service. They were clearly booked and busy during this holiday weekend, but the customer service was outstanding. Even though it was late at night, staff members were attentive and efficient in providing services. As a customer, Lisa, Daniel, and Emre were staff members who wowed me within this busy weekend to make my family’s stay here smooth. I would recommend this hotel for those stopping for a quick trip in Newport. Also, I would encourage those who ran into any issues to communicate with the staff because they are extremely patient and understanding. To be frank, staff cannot read every patrons’ minds (just like any service industry) who come through their doors, so a little patience and communication goes a long way! Fabulous stay!

my family and i were really excited to stay here. the pictures online looked really great! looked like a fun unique space. when we arrived to check in they told us our room was ready early. woo! huge plus. until we got to the room.. to say we were disappointed is an understatement. the room was absolutely disgusting. rugs stained and dirty.. brown substance all over the walls.. dirty curtains. dirty stained and wrinkled sheets.. didn’t even look like they had been changed. not a single light worked. the coffee maker didn’t work. the phone didn’t work. our refrigerator door didn’t open it was stuck on the rusty screw that was supposed to secure it to the counter. the pool had band aids floating around!!! i called the front desk from my cell to voice my concerns and was told we’d get another room. then when i walked down to the front desk i was greeted by a less than professional manager who said “ya no we’re booked sorry” she offered me a “discount” on my room. how about a clean room?! nearly $500 a night!! ridiculous. we ended up traveling all the way back home because we didn’t feel it was safe or sanitary to sleep there. i’m not sure where they are getting their photos from they post online but do not be fooled! this place is a dump!! i wish i took more photos!! these don’t do the filth any justice!!

** ALSO NOTE- The room was not cleaned by housekeeping AT ALL during our stay Extremely disappointed. A fixer upper motel 6 that is being advertised as 5 stars, which it is not. Extremely overpriced. Multiple sections put together with different dingy lighting. Booked this place for a birthday weekend, called ahead of time to ensure the room had a bottle of champagne and nice birthday surprise for my partner. Walked into the room to nothing. Went downstairs to complain, the entire staff seems to be contracted from an outside source and most of them do not understand English or how anything works at all. They had no idea I called, couldn’t find champagne, bounced me between multiple people looking around frantically. Not a good start to the weekend. Bar is pre batched cocktails only, limited selection. Do not even think about asking for anything you want. Only plus I would give is the pool. Better off spending your money at a place that makes it worth it.

We really enjoyed our three day stay here at the Wayfinder - it is obvious to all that the place is being remodeled while rooms are being rented, and I don’t personally mind that. I believe the final result will be well worth this awkward phase. The staff was great and went above and beyond to accommodate us and a variety of special requests, including an additional vacuum a room which had some construction dust. The little coffee shop at the lobby served its purpose wonderfully - and while we didn’t eat at the restaurant, it was cozy and clean. I love the retro vibes throughout,; we all made good use of the gym and pool areas, and the bikes available to hotel guests were a life saver. Would love to see: Towels in the gym 24/7 snack stand