Wahiawā General Hospital - General hospital in Wahiawa - 128 Lehua St, USA

I am extremely disappointed with the level of care and service at Wahiawa ER. In the past, our experiences here were great, but now it's a completely different story. I brought my 2-year-old daughter in today because the UCC was packed, and I thought we'd have a good experience based on our previous visits. Unfortunately, this time was a nightmare. We waited in the front lobby for about an hour, which was frustrating but not the worst part. When they finally took us back, we were led to a small, cramped room that resembled a closet. It was clear that this room was not typically used for treating patients but seemed more like a space for isolating individuals who might be a danger to themselves. As we were being shown to the room, I saw a nurse cleaning up blood, which was concerning. This nurse, who was tall and had dirty blonde hair, casually mentioned, "Just cleaning up a little bit of blood." This was an immediate red flag. To make matters worse, there was no TV in the room, and instead, there was a camera positioned where the TV should have been. I don’t know if the camera was functional, but I was uncomfortable with the idea of my daughter being examined in a room with a camera, especially without any explanation or consent. The fact that they were cleaning up blood right before bringing us in, without any proper preparation or consideration for our safety, was completely unacceptable. I have seen a lot during my time in the military, but this experience was the most disrespectful and unprofessional I have ever encountered in a medical setting. The lack of regard for my daughter's well-being and the overall experience at Wahiawa ER was appalling. This place needs serious improvement to meet even the most basic standards of care and respect.

I was afraid, given reviews, when I had to bring my daughter in Tuesday night with severe stomach pain, vomiting, and a high fever. Wahiawa general was prompt and friendly and had us into a room within 10 minutes. We felt constantly checked in on and informed, despite the late hour. Ultimately, we had to transfer to Kapioloni for an appendectomy (Wahiawa doesn’t have a surgical suite), but they made the process easy. I’d especially like to thank the kind nurse who brought my daughter a stuffed rabbit. She loved on it all night and up until surgery and it has been her comfort item during recovery.

Sunday, March 3 ,2024 I went to the Emergency Room with Atrial Fibrillation. The registration lady would not acknowledge that I was even there when I tried to tell her my situation. My companion told her I was having a heart attack- no response from her . We left and went to Tripler where I was treated for Atrial Fibrillation- a life threatening condition. I could have died standing in front of her window and she would not have cared. What a travesty.

Terrible now that queens took over terrible service!. That was my experience with such sarcasm response an high nose attitudes.. Telling me go here for my meds an sent it some where else making me go out of my way. Telling me the answers i all ready know. Waste my time. Still dont know what's wrong.

I can't say enough great things about the staff and patient care here at WGH! I've (unfortunately) had to bring my children here to the ER on two separate occasions - the most recent being a nasty arm break for my son - and each time has been a positive experience. We live in the next town over, in Mililani, so Wahiawa General is our closest ER when we need it. When I brought my son into the ER for his broken arm, the staff here worked quickly and efficiently and probably made my son's experience as least painful and scary as it could be (there was still a major break so it couldn't be totally pain-free). Everyone (from intake, to the nursing staff, to the ER techs, radiology, and even the Doctors) were friendly, and most importantly, compassionate. They take the time to explain things and then provide options with how to proceed, allowing for questions and answers along the way. I've been in several health facilities where things have been rushed or forced and thats just not the case here - the level of service here is phenomenal! The rooms are clean, the equipment and tools are clean. I'm so grateful to everyone for providing the care and treatment to my children the way that they did! It's a scary thing to have to take your kids to the ER! I also wanted to add that when I brought my youngest daughter in on October 2021, the staff gave her a stuffed teddy 💜 She still has the teddy and sleeps with it every night.

My review is solely based on our treatment experience post check in. We’ve had to take our 5 year child on 3 separate occasions to this hospital & our experiences have all been amazing! All the nurses, doctors, PAs, we’ve seen have been very knowledgeable, patient, & caring. The staff is also efficient, so thankfully we have not had to wait long overall in the ER. I much rather take my children for treatment at this ER than to the urgent care that’s down the street from us. I will add that the “welcoming” person (not triage nurse) sighed so loudly when she realized how many people were waiting to be checked in. It was unprofessional. Besides that, I recommend this ER 100%.

From the states on vacation and needed a doctor for my mother. I brought her to the ER here and was waited on right away. She was treated with great care from the moment she arrived until discharge. Such wonderful people work here.

I'm from Florida and visiting my daughter. I became ill (covid) and visited this ER. I was seen right away. All the staff, from receptionist all the way to the doctor, were very professional, friendly, kind and gentle. Nice to receive that kind of care so far from my home. Thank you.