VT Services, Inc - Computer consultant in Wheeling - 562 Chaddick Dr, USA

I had a laptop sent in for warranty repair. The team was great! Jodi and Stacie actually over communicated to ensure I understood the process and my options. They were very upfront about the schedule which was extremely important because the laptop was required for my son’s university. Overall, they did an outstanding job and I recommend using them again.

I do a lot of personal electronics repairs - and I only used VT as part of a warranty claim for my Razer laptop, and I'm pleasantly surprised to say that I was very happy with the repair job VT Services did on my Razer laptop. In addition to repairing the broken item in question, they returned the laptop to me in significantly better condition than when it was sent to them. In addition to the quality repair work, VT was also very communicative, responsive and professional throughout the entire service claim, and I would be happy to work with them again in the future.

From reviews and my own personal experience, it is pretty clear that most people don't choose VT Services, but instead end up there through warranty claims, and it's no wonder that's the case. My laptop was in for the same repairs twice over ~2 months, with the repair cost totaling about 80% of the laptops cost. Pretty disappointing and frustrating to have had similar issues with the laptop twice after repairs (with a lengthy 2 weeks total of ground shipping both times). Mistakes happen, and new problems arise though, so I was not too upset here, but after the second repair the laptop came back with a new dent in it. The packaging materials were all in good-to-great condition, making it difficult to believe that it might have occurred in shipping (and even if it did, the only thing that'd tell me is that the shipping materials used were inadequate). So, I contacted VT Services the next day to see what the options were for this. VT Services was quick to deny the possibly of the dent being their fault, and largely came across as trying to "strong-arm" me into accepting the dent, or otherwise going through a lengthy process of shipping insurance claims which still may not result in a repair. I was also informed that the exit photos showed no signs of the dent. I requested to see these exit photos, and never received a response. And even with these photos, I still wouldn’t know if the damage had occurred after photos being taken and before being packaged for shipping. In reference to the dent, VT Services also told me that they could not repair something that was not broken. Can you imagine lending someone your car, only to have it returned with new scratches and dents and being told “well it’s not broken, so I can’t fix it”? Then I moved to contacting the warranty company about it. When the warranty company contacted VT Services, VT tried claiming that the original first repair had the dent present and they had wanted to repair it, but were denied by the warranty company. Yet VT Service had also been confident they had photo evidence of this dent not existing when the laptop last left them. Overall, I am just left amazed by the entire repair process here. My laptop spent 4 weeks total in shipping and had repairs that came to around 80% of the laptops cost and left it with new dents. It’s also amazing how many reviews share the same story here of long repair times and new damage, while VT Services hides behind the excuse of being a warranty repair middleman.

VT Services has the service contract for my laptop. My machine shut off in the middle of me using it and wouldn't reboot. I live on the East Coast. This all happened two weeks before I was to travel out west for a speaking engagement which was days before leaving the country on business for two months. The team was very responsive and communicative. They did troubleshooting, diagnosed the problem, ordered the parts, got the repairs done, and got it back to me before my travels. I always like to use a product after repairs before reviewing it. It's been two months and my laptop has worked great just as it did before the motherboard went out. I appreciate the VT service team for their professionalism and living up to the warranty standard.

It's been three years now since VT Services repaired my laptop and it's still kicking better than the original condition. At the time, they not only fixed my mother board promptly at a good price, but also solved a less critical problem I had been having as well. I can recommend them highly.

My extended warranty company serviced my laptop through vt services and after 3 weeks of repair I just received my laptop. While it does work now, the technicians have scratched the metal shell, dented the palm rest, and forgot to replace some of the screws. Overall I'm extremely dissatisfied with their service as my laptop now looks in worse condition to when I sent it off for repair.

VT Services was the best part of my warranty coverage. They repaired my machine (first time ever I have seen that happen) and sent it back, when I started it up, it literally went to the page I was on when I mailed it. They recovered from a Monster Drink spill. I have had subsequent dealings with another issue on the laptop. Their communication and willingness to answer my many questions was spot on top professional. My sincerest thanks to this company/team.

A Surface Pro 4 was dropped and the screen cracked in one corner. Also, some dents were visible on the exterior of the case in the same corner. VT replaced the screen and smoothed out the dents. Due to the damage incurred, the system had to be restored to its factory settings. I was able to reinstall the applications and recover files from a backup. The claim process was easy. Communication during the entire process was timely and informative. I was pleased with the service and repair. I would recommend this company.