VRLA Tech - Computer store in Canoga Park - 6731 Variel Ave, USA

Pc was amazing for the first 8 months….butbive had nothing but problems since…had to replace the power supply 13 months after initial purchase to fix a crashing issue where the entire pc would crash and restart. Warranty not honored as they said warranty is only good for a year. When the initially shipped my computer the cable going from the power supply to the gpu was pressed up against the glass. They should have given me a bigger case but didn’t say anything about it and when I asked they said it would be fine…which obviously not. There was also a cpu issue which they did fix 11mo after initial purchase. Computer is having crashing issues again so that’s amazing….5k for a system that I’m pouring money into is absolutely amazing

The PC is good that I purchased but during December 2023, I contacted them about returning my PC to be fixed. I was also extremely busy, I admit they did send me one but that time passed. I soon emailed them multiple times around January and asked for another shipping label, no response… I asked and emailed 3-4 times and then I decided to contact their LIVE Service. They said they’d email me a shipping label, waiting a day, nothing. The first time I sent it back was fairly good but later, they started dimming down support I feel. I said that my fans were making a buzzing sound and then I can physically hear the pump (like a gulp sound), sent it out and got my PC back. Same problems persisting. Even before this mess, my PC was weird and I wanted an upgrade to some parts, (cooler, case and change my STRIMS to V2.) they said OK to that but never ended up responding to me. They also don’t honor the warranty btw

What can I say ? VRLA TECH is where I got my first pc and I love it ! From the customer service all the way to receiving my pc. I haven’t had any issues but I know if I do I can take it to VRLA tech. I was able to get my pc within 7 weeks of ordering (ordered 01/8/21, received 02/24/21).I picked it up from them directly at their business location in Canoga Park. I got the titan build with all the upgrades ( even upgraded the 3070 to a 3080😎)

I bought the Aurora on black Friday and although it took months to get it, its entirely worth it. I am in love with my PC and this company now. Their service is amazing and the prices are spectacular compared to other companies. And I think that wait is worth it considering they'll usually give you free upgrades for your wait! Their staff is friendly and they were even willing to send me extra zip ties so I could clean up my set up! ❤🖥🖱Written over a month after getting it and I've had no issues that a restart didn't fix, and I continue to be shocked by what this thing was capable of. ❤

(UPDATE BELOW) I ordered a Centaur and received it last Saturday. It’s a beautiful machine, and when it works, it works incredibly well. Unfortunately, from the start I have had issues. My power supply is likely failing so I have to send it back for repair. Tech support has done the best they can to try to help before having to ship it back, but I am disappointed. I will update this review after it goes through the repair process. ***UPDATE*** VRLA Tech took quick and excellent care of my computer. I just got it back and have had it running for a bit now. It's an AMAZING machine. They had to replace the PSU and GPU which were most likely damaged in shipping. I will say, I seem to be very unlucky as I haven't encountered anyone else in the VRLA Tech community who has had this kind of "extreme" issue. They stress tested it and sent it back so fast. When I got it back, I had some additional questions and they were quick to help me. Just know - if you do have any issues, they will take very good care of you. I am extremely happy and love my computer! Thank you, VRLA Tech!!!

First of all, I thank VRLA Tech as an honest company that is transparent to the consumer or buyers. You guys have been working phenomenally and cared for the buyers. I gave a 5/5 due to their customer support. 4/5 was my initial take but from what I experienced. I was surprised how they were honest and tried to help. Here is my story: (if you want to skip this go to the end to see my personal review on the product itself.) I bought my PC on February 24th. On their website, they said it would be 6 to 7 week delay and maybe more depending on the products. I hesitated but from what I heard from people, I decided to go with it. First I regretted that I ordered the PC but joining their Discord Channel actually provided good information and constant update of the orders (depending on how you see it). Especially all the members seems to be transparent and wanting to help but due to the limited gpu shortage, they weren't able to deliver it in time. However, I did mention that they need to provide constant update so that the buyers would keep their orders and they did. They made a video and posts to keep the consumers going. VRLA Tech you earned it 5/5 REVIEW OF PRODUCT: My product was CENTAUR arrived on May 18th 1) Additional NVMe Storage 2) Braided ATX Black Cable Extensions 3) 6x Standard Black Case Fans Total Cost 2,431.96 (+550 GPU Upgrade to Premium RTX3080 MSI Suprim) The Standard Delievery. The product came in good condition, there was a corner Footing side crack but It's a minor compare to bent case in some other's review. (I can't even notice the Crack... but I had to check to make sure). The wiring and cleanness is off the roof. I would say it is satisfying that I would give 90 out of 100 for their well organized components. Last 10 percent is like the placement of wires or maybe on wire not in line wit the other?. Everything booted up nicely, no malware in the operating system (PERFECT). No Issues since I got the product. I wanted to do a photoshoot, but due to timing and others I could not do a full nice commercial level shots :(. Anyways who are reading this review. I recommend this company if you have time and patience (I think almost 99% of the time is guaranteed that you will get it but if you want it right away I recommend other companies. However, they might cost somehow more than VRLA Tech for sure.) If you have further questions you can send me an email or ask vrla tech for Discord group and ask me about the products. Thanks for reading.

I got my first gaming pc from here and all of the instructions, video, and the pc in general was easy to understand and I was so excited. The wait from COVID was well worth it! 8-9 weeks and no later for me just as the warning said! The only thing I was slightly confused about was the non usb wifi antennas but I figured it out. Was only slightly confused because I kept looking for the usb, theres places on the lower half that match eachother to screw the antennas in. Yes I'm new to them and it was a rookie mistake but still! Everything else was anabsolute breeze!!!!

Ordered the Phoenix Gaming PC and it was beyond my expectations. Arrived in as little as a week and was packaged nicely. Unboxed it and was in shock. Build quality and the parts used were excellent. Would recommend this company for prebuilt pc’s and I’m already in the works of wanting to order another one.