Verizon - Cell phone store in Raton - 1289 S 2nd St Ste D3, USA

Old dude and i lost my phone in a snow storm. Felicia took lots of time and patience (2+hours) to set up my new phone. Very polite. Very professional. She deserves a medal. Its hard because most small towns are indirect distributors for verizon and cant access all info. She worked hard to get my stuff organized.

We recently visited this store to get my husband a new phone. The lady working was very sweet and helpful. She was new, but she was still able to get us set up with our new phone. I was impressed with how she handled being under pressure being new and not having much help.

My phone was having a meltdown. I called Russel‘s Verizon and April answered. She told me to come down immediately. When I arrived I was greeted with courtesy and she promptly helped solve my iPhone issues. She was very cordial and had a good sense of humor. She was able to not only work on my phone but assist other staff in the store with their questions. April is a very personable employee and an asset to the business.

Update 10/26/2021: Picked up my new phone and had no issues. Aaron G. Was very helpful and knowledgeable. Had my new phone set up promptly. Would not hesitate to use the store again. Recommended. Original review 10/28/2021: 1star. Terrible! Random odds to find them open at all. Two separate days have gone out of my way only to find them closed during their business hours. Call to headquarters does nothing. Verizon should be ashamed to be associated with Russell’s.

Marie is awesome! She Helped me even though the store was getting ready to close at 7pm. Showed me different options & was knowledgeable about what would work best for me. Marie is a life saver & helped me when my phone decided to give up on me. Thank you so much 💓

I went into this Verizon store (not my local store) to hopefully get a phone fixed. Unfortunately, my problems required me to upgrade to a new phone, but Marie was very helpful and friendly. Great customer service! While I was there, some of her ‘regular’ customers came in and it was obvious that she has a good rapport with her customers, as well.

I want to compliment Reanna!. for excellent customer service. She was knowledgeable, patient and helpful to me . I was inquiring about what phone would help with my school work and college prep and the amount of storage I should have . Was willing to help. Thank you.

Wendy and to have my phone and charger checked period was waited on by Ariana Gonzalez. She was very friendly and ever so helpful and even help me to see what was going on with my plan and to make it a little more inexpensive for me. The people at this store are always courteous and almost always knowledgeable even when I don't even know the questions to ask.