Verizon - Cell phone store in Kapolei - 4450 Kapolei Pkwy #201, USA

The techs here suck. We went there to get help with my son's phone when he was having issues with it. The tech that helped me said that the phone needed to be replaced, when all it needed was a factory reset while plugged in. More recently when I upgraded all the phones in my account, the Verizon agents I spoke with on the phone told me when I get the new phones, I can go to any Verizon store and they'll help me transfer data from my old phones to the new phones. No mention of a service charge of $29.99 per phone, so it was a surprise to me when I walked in and asked for assistance and was told of this service charge. These kinds of services/practices are making me think twice of staying with Verizon...

I took advantage of their Black Friday deals and received the phone as promised. However, I encountered an issue where the phone did not activate automatically. I visited the Verizon store for assistance, but they were unable to activate it due to their inability to locate my account. This situation was quite frustrating and seemed absurd. It was frustrating because I had to travel a considerable distance just to resolve the problem. I contacted customer service, but unfortunately, they were not very helpful and reiterated that they were unable to locate my account. As a result of the emotional strain caused by this experience, I have made the decision to cancel my order and return the phone.

Stay away from this Verizon location. I went in because I had questions in my bill and the MANAGER told me, he can pull up my account but he can’t do anything. If I have any questions on billing, I need to call customer service. I had further questions and again he told me, I need to call customer service. This is a sad response from a manager. Goes to show what kind of place he’s managing. If you need ANY help, go to the Mililani location! I went to them with THE EXACT SAME QUESTIONS and they were MORE than happy to help me resolve my issues.

I specifically told them what I came in for first then she does and make the mistake of charging me for the wrong thing. But it’s ok because people make mistakes but what really made me upset is her vibe. Her customer service sucks. She needs to be more approachable and friendly. And if she looked like she was happy to help then my take on this would’ve been better.

I gave it a 4. The first time we were there the gentleman was soooo super nice. I don't know his name but looked like he had hurt his leg. The second time the girl sorry I don't know her name.( red hair ) No personality she's just there. No smile not friendly just no personality. The manager he was nice and friendly

I don't really know what they do over there. I went in to buy a phone in kapolei recently and the girl helping me wasn't very good at selling anything. I narrowed down my options and I asked her to tell me which one was better and how much better it was (basically to compare the 2), since one cost more than the other. The only thing she could tell me was that the camera was better. I already knew that. Then, she just stared at me. I continued asking questions and she finally looked up the two phones on her device and she still didn't say much to me. If you are in sales shouldn't you try to sell something, or at least know about the item you are selling? Also, I went there previously for an issue with my old phone, the battery would die pretty quickly, they said they couldn't help and they sent me to the Verizon location in Best Buy Pearl City. The woman in there straight up said that it would cost more than the phone is worth to fix it and I should buy a new one. Mind you, I paid around $800 for that phone. Anyhow, It turns out that I just needed to update it, but I also spoke with rep on the phone and replaced the battery for under $100. 🤨 I would say thats cheaper than buying a new one.

Unfortunately had a terrible experience at this location. When we first came in we were hesitant to sign up with a new service as we already had a plan, which was cheaper, with T-mobile. The sales person eventually convinced us after assuring us that this is a 30 day risk free trial and if we change our minds, we bring everything back not damaged and we won’t have to pay for anything. Mind you I asked a bunch of questions about this and each time he answered we got you covered. Sadly didn’t work out and about two weeks later we returned the phones. We asked about the bills we received from Verizon and he said just ignore them because we don’t owe anything. Imagine our surprise when a month later we’re getting calls and emails that we do in fact owe for a month of service. One worker told us we have to pay for december’s phone service because we were in a two month cycle and only one month was waived. Another person told us only the phones were risk free and not the service. So basically we were lied to because the first guy knew he couldn’t make a sale unless he told us it was free. I didn’t want the plan in the first place but he insisted to try it because it would not hurt me in anyway. By the way, we received more spam calls on our verizon service in a month than T-mobile in a year. So Verizon is pro at wasting time. Please dear reader, find a better phone service. Verizon, do better.

We were seated immediately and drinks were served fast. Server Jordyn was awesome. She came by our table multiple times to check on us and to provide Drink refills.