Verizon - Cell phone store in Culpeper - 575 James Madison Hwy, USA

I have lived in Culpeper less than 2 years. I have been in this store several times. Each visit has been pleasant and helpful. I’ve never has to wait to be served, ever. (My store in NV My old town was just the opposite). Today I went in to fix something that was wrong with my phone and Larry fixed it in 2 seconds, He was pleasant and helpful. He discovered that I was eligible for early trade in…we talked about it and I decided to get a new phone and pay less per month than I was paying now. He and another person(who was in training) worked me through the process quickly and painlessly. I watched him work with her when she asked questions and he was kind and patient with her as a trainer . We picked the color and the case and all I needed. The. Her kindly asks if I knew how to set my phone up in the car - oh my no! He went weather out to the car and totally set up adding my phone to the system. Such a nice guy. So professional Not overbearing . I am happy to go back to this Verizon every time!! Thank you!

I visited this Verizon store to check out a new phone but planned to move to another provider. However, Michael came over to chat, and I'm So glad he did. I was able to get several new phones, products, and discounts that saved me a ton on my bill. He was professional, knowledgeable, and very accommodating to my schedule. Thanks again Michael, I'm happy to stick with Verizon 🙂

Michael Johnson provided us excellent customer service! He helped streamline our account and was extremely professional, efficient and friendly. We went to this store based on the recommendation of a friend, and will recommend it to others.

Their service is just awful. Even when they know they can’t fix something they go through the motions, having you on the phone for long no periods of time while they “troubleshoot “. It’s exhausting. I hope I never have to call them again. I still don’t have my issue resolved. I was on the phone for 1hr and 12 minutes before they sent me to Apple. They fixed it temporarily. Now it’s back again.

Had the best experience getting my phone upgraded with Michael. He is knowledgeable, honest, and will get you set up with what’s best for you. He is the BEST! The whole team is amazing here and such an upbeat, welcoming environment. Highly recommend!

My parents went here for a new phone and some updates to their plan. After they got home they changed their mind on their needs. They went back to the store the next day and the manager went totally above and beyond to make things right for them. He was helpful. Patient. And attentive to detail. I can not recommend him or the store enough. If you want a good experience, go see them!

Can't believe I have to write this as my buying experience went off without a hitch. My salesperson answered all of my questions accordingly and even stayed after work to help me with my process. I am currently on a family plan and went in to replace my phone. I stressed to the sales rep that I wanted to pay cash for the phone and did not want to finance any aspect of it. He informed me that they were having a $700 trade in promotion that would take $700 off the total price for the new phone I'm purchasing which was incredible to hear. Come to find out, after I continuously insisted to pay cash for anything required, that my family had been financing the phone and this "$700" promotion I was told about was not actually the case. He sold me the phone as if there was $700 off said price and then charged the full amount(around $1000) to my family's credit line and they had been paying it off per month without my knowledge. Now my phone is broken (do not buy the flip3) and I have to pay around $400 just to walk away from it due to being scammed by Cellular Sales. While this place has great reviews I would recommend double checking and looking over every aspect of the plan/phone they sell you. Do not make the same mistake I did.

Good and bad. One salesperson either lied,didn't know any better or tried to scam my 83 year old father. When I came in with my dad that person was not there got help from another who was very helpful and look at his phone and figured out that is was not broke.