Verizon - Cell phone store in Jenison - 7589 Cottonwood Dr Ste A, USA

I went to this Verizon today because my phone stopped charging. I was helped by Jesse and he was beyond helpful. He helped me look through all my options to fix my phone, was straightforward, and didn't try to scam me. I ultimately ended up having to get a new phone and he helped me trade in my old one as well as find a phone that worked in my budget. He even helped me fix my service plan to make it work better for me because the one my mother had us on was ancient and awful. I'd give him a 10/10 if I could and if you have phone issues talk to Jesse.

Went in today after some major frustration with at&t. Israel was amazing and got myself and my partner completely set up with everything needed at a much better monthly price than i’ve been paying! So thankful for his kindness, patience, and most importantly his honesty and transparency with the whole process and pricing!! highly recommended

My wife and I went into today looking to switch to Verizon for the same monthly payment. Came out with the same payment and two new free phones. Ross V did and outstanding job helping us and was very professional and very respectful and courteous to us. Thanks for all the help you gave us Ross.

Jesse was an all star to deal with. I walked in wanting a new phone and walked out with cost saving solutions for my family AND business for internet and cellular service. I walked in thinking Verizon would be on the higher end of the price scale. Turns out they are at the top end of the value scale. No high pressure or cons, pure listening to what I needed and overdelivering on effective and budget friendly answers. He stayed an hour plus past close to finish helping me. I truly couldn't have walked in to that store at a better moment. I really wish there were more Jesse's in the world, but I'm afraid there is only one place to get this guy, and that's here. Thank you Verizon and thank you Jesse. I don't often write reviews, but it's the least I can do for the time you made for truly listening and helping me.

Israel was great to work with. He has a calm delivery and made us feel comfortable. Great to talk to. We'll be back.

I went into the Jenison Verizon store looking to upgrade to a new phone today. My phone was older & I dropped it today causing a crack. I worked with Jesse & he was so awesome. He was so helpful & friendly. Sometimes getting a new phone can be a draining process but Jesse made the time go by quick. I even brought in a book to read & I barely opened it. We talked about our families, sports, music, etc. It definitely made the time go faster. The other sales associates seem to be very friendly with the customers they worked with as well. I had a great experience & bought a new phone so definitely 5/5 stars from me.

Dallas was very informative and helpful. We are a little older and not too tech savvy and he was very patient with us as well. Would definitely stop by this store again and look for Dallas!

Ben is an amazing employee and truly cares for his customers. He assisted me in acquiring a brand new phone while saving me as much money possible. I appreciated his positive attitude and I would recommend Ben and this Verizon store to anyone.