Verizon - Cell phone store in Stonecrest - 7230 Stonecrest Pkwy, USA

Paris, the manager was amazing. Her customer service is phenomenal! She helped me port from AT&T, all 5 of my lines. She was very friendly and patient. And she even followed up with me about the home internet! Definitely recommended this location if you are in the area!

I don’t know where to start, I stopped by this morning to get some assistance with my device Shawn was nothing short than amazing . But the manger of the store oh my if you had heard her on the phone talking to him like he was a dog, definitely rubbed me the wrong way I hope that’s not how you all are training these mangers to be. 5 stars only for his customer service and great energy

A early a upgrade has turned into a disaster. The store has incompetent employees working with customers. Between customer service and the store who processed my early upgrade, I don’t know whose interaction is worse. I am being charged the remaining balance of the old phones i have returned and they can confirm the warehouse has received. Customer service says the store processed the upgrade incorrectly and there nothing they can do advised me to just pay the balance or take it up with the store because their hands are tied. The store says customer service is the only solution because they cannot create tickets. For 3 weeks a have been going back and forth with the store and customer service and no one has a solution. 3 separate times I’ve been told the situation is handled, wait 48 hours for the account to update. I have never heard of customer service not being able to override every error. I never been to a retail store and dealt with such incompetence. When I was with A&T or T-mobile this was never a problem. If you are with Verizon get out now because this could be your situation.

The reps at the Verizon Store at Stonecrest Mall were SUPERB! They explained everything to me I needed to know to make an informed decision on which phone to purchase. They made sure ALL of my data, photos, videos, etc. were transferred to the new phone. I also received mini lessons on how to utilize the new phone to the maximum! The Styler was a pleasant surprise! 😀 This phone was more expensive but I think I will get better service out of it. 😇

Paris was wonderful. She helped with my phone issue and set up the home Internet for me. Very sweet and knowledgeable. I will be back.

So thankful for the GM, Paris! She helped me transfer from T-Mobile and the process was seamless. She was kind and knowledgeable. Thank you!

Niya did a fantastic job! She was very professional and her service was quick and pleasant. There’s nothing like great customer service and I was so happy to receive it today!

The store representative was alone, he attended to the needs of 6 individual customers plus he was on the phone with the help desk person; he did an excellent job. Needs a pay increase. 🙂